OSS/J is a TM Forum Program that delivers standards-based NGOSS interfaces implementations (OSS/J APIs) and design guidelines for the development of component-based OSS systems. OSS/J technologies provide the foundation for unifying legacy systems and new applications quickly and at low cost.

The OSS/J APIs are multi-technology based and include Java, XML, and Web Services integration profiles. Each integration profile consists of specifications, a reference implementation, and a conformance test suite (TCK). All OSS/J APIs are publicly available at no charge

ARS over OSS/J is the solution if the challenge consists of combining the undisputed power of BMC® Remedy® Action Request System® (ARS) based Trouble Ticketing & Work Order solutions (e.g. Ascom's TTWOS) with the integrative force of OSS/J in a heterogenous business environment.

With its generic approach it allows each ARS based Trouble Ticket solution to be connected to other ARS based Trouble Ticket solutions using the OSS/J Trouble Ticket (TT) API (Java Specification Request JSR #91).

With limitation to the features of the OSS/J TT API it is also possible to communicate with each application, which provides an OSS/J TT API adaptor: thus the solution is not restricted to ARS based solutions

Overview

ARS over OSS/J consists of the following components and services, which enable an IT department to successfully fulfill the task of integrating an existing solution with the company-wide OSS/J infrastructure:

• Client adaptor
• Server adaptor
• Mapping tool
• Setup and operation manuals
• Professional services

Architecture

Client adaptor

With help from the client adaptor each ARS based Trouble Ticket solution is able to create new trouble tickets and distribute them over the OSS/J system to other systems which handle or monitor them.

Server adaptor

The server adaptor operates as the listener to OSS/J events and receiver of trouble tickets. They can then be processed by the ARS based TT solution.

Mapping tool

The mapping tool is the configuration medium, which provides your IT staff with the ability to flexibly map OSS/J attributes to ARS forms and fields. It creates a XML mapping document which is then deployed to the client and server adaptors.

This architecture is together with the professional services of Ascom your guaranty for successfully integrating your trouble ticket solution with the future-proof OSS/J environment.

Product Info

¹) Other OS may be available in future or on demand. Please contact us.

²) Other J2EE servers may be available in future or on demand. Please contact us.

³) Other ARS versions may be available in future or on demand. Please contact us.

Technical Test Results (TCK): tckresults.txt

About OSS/J

The OSS through Java (OSS/J) initiative is a working group of industry leaders committed to sharing experience, methodologies, ideas and artifacts supporting the OSS/J telecommunications platform.

At current state OSS/J provides the following released APIs:

• OSS Service Activation V1.0: JSR#89
• OSS Quality of Service V1.0: JSR#90
• OSS Trouble Ticketing V1.0: JSR#91
• OSS Billing Mediation V1.1: JSR#130
• OSS Inventory V1.0: JSR#142
• OSS Common V1.3: JSR#144

It needs no prophetic capabilities to predict that OSS/J will be widely accepted as the integration platform of the telco domain. In consequence each company-wide OSS solution has to cope with the challenge to integrate with it.

About BMC® Remedy® ARS

Not only in the telco sector Remedy Action Request System (ARS) is widely used as the powerful basis for all kinds of workflow solutions like Trouble Ticketing, Work Order, Change Management, etc.

ARS is built on an advanced three-tier architecture that comprises:

• Fat and Web-based Clients
• Environment for design, development, configuration and deployment
• Powerful and scalable workflow server
• Data layer that seamlessly links ARS with the world’s leading DBMS, ERP systems and network management solutions

Benefits

• Generic and open concept
• Field-proven telco solution
• Lowered integration costs
• Combination of a standard integration layer (OSS/J) with the unbeaten flexibility and power of ARS driven solutions.