TEMS SUPPORT

Multiple levels for any support need

Optimize your business with the levels of support best suited to your requirements.

What support services would add the most value to your business?

• A support program tailored to your specific needs?
• Rapid problem resolution that minimizes downtime?
• A dedicated Technical Account Manager to supervise your support activities?

TEMS Support offers a range of packages, ensuring that customers worldwide can choose the components and levels of service that best fit their technical environments and business needs. With TEMS Support, our customers consistently reduce their risk and gain maximum return on their investments.

TEMS Support covers the entire Ascom Network Testing portfolio and provides flexible options for all software and hardware products, as well as for software license subscriptions. Support packages are available at various levels of service.

TEMS Support is based on three building blocks: Product Support, Hardware Maintenance, and Software License Subscription options.

• Product Support is the main part of the TEMS Support offering and combines access to technical assistance and maintenance. Product Support is available at three distinct levels, Basic, Plus, and Premium depending on the product and solution type.
• Hardware Maintenance provides spare parts and repair services during but also beyond the standard hardware warranty period. Predefined Hardware Maintenance packages are offered at three distinct levels, Basic, Plus and Premium, depending on the product and solution type.
• Software License Subscription options ensure that investments in Ascom Network Testing products are secured for the future by making available access to software updates, upgrades, and software maintenance. This service is available at two distinct levels, Plus and Premium.