From basic support and service to a comprehensive agreement
The lead star in our service concept is to care. That is – to take care of and care about your Ascom solution even after it is installed at your premises. In order to do so we offer you a vast range of services and whatever service solution you choose you are assured that the system is professionally monitored and your investment is secured.

We tailor your service agreement according to your needs
Thanks to modular service packages you can define the services you want according to your requirements. The objectives stipulated in the contract will allow you to measure our services with regards to availability and quality of the infrastructure, up-time, intervention time etc. You will benefit from the competence of our technical staff and complete service infrastructure without having to build up your own resources. This means that you can calculate maintenance costs exactly.

We will adapt to your wishes and your rhythm with total commitment, as you would expect from a truly professional partner.

At your service – 24 hours a day, 7 days a week
Your communication and alarm systems are meant to work around the clock. Therefore they need to be maintained by professional technicians. Unexpected failures can occur day or night and will need service or maintenance. Assisted by our Helpdesk Support we offer a guaranteed availability of service with defined response times. Either we come to you, or we solve the problem remotely.

Remote services
Another benefit of an Ascom service is the possibility of handling support through remote handling. We can diagnose faults and functionality and thereby initiate the appropriate action quickly. In many cases, errors and changes are handled through the remote connection, and in that way saving a lot of critical time.

Ascom services are available in all Ascom sales companies. Please contact your local Ascom partner for more information.
For information on multi-national Service Agreements please contact support@ascom.se

For Ascom Service information in other locations please select from a country below:
Danmark | The Netherlands