Today`s telco market is more competetive than ever before. Excellent customer service, the flexibility to adapt to a fast changing market and a maximum availability of network components and services (Minimum MTTR) rank among the critical factors for a successful telco operator.
Every organisation uses physical assets (regardless of whether these are network elements, software, IT assets or non-IT assets) and logical assets to deliver services powering the business.
By concentrating on service delivery and taking a services management perspective on asset management, organisations can increase their operational efficiency and ensure they derive the maximum value from their investment.

Enterprise Asset and Service Management is a strategy and a solution which helps telecommunication companies to transform to a "lean, agile and business aligned operator" and to become excellent in service delivery and service support.
Ascom's proposed solution for a company-wide Enterprise Asset and Service Management is based on the standard product IBM Tivoli Maximo Enterprise Suite.
Maximo Enterprise Suite provides the services management tools that enable you to run your business more effectively and appropriately. It is the first (and currently only) cross discipline unified platform for managing Telecom and IT services.

By concentrating on service delivery and taking service management perspective on asset management, organisations can increase their operational efficiency and ensure they derive the maximum value from their investment.

Special advantages are:

• Increase productivity/ operational efficiency/ efficient use of resources
• reduce unplanned outages/ failed changes
• Increase availability (service, hardware etc.)
• Provide reliable accurate performance metrics and SLA's
• Cost reductions - preventing unnecessary expenditure
• Access to accurate real time data enables more effective management decision making
• Enable the IT and OSS function to demonstrate its value