The quality of customer services is of high importance for each company to optimise their external presentation and to achieve effective customer loyality. The interface to the customer is forming the perception about a company in the long run.
An optimized work order processing of the technical customer service and for other services must be established under consideration of the needs of the customers and with the objective to optimise work-flows and to reach cost saving. Thus, customized mobile solutions have to be developed and to be realized.

Ascom Mobile Service offers a high value consultancy and solution package which helps to optimize the business of service organisations. Based on Agentry ™ our solution offers a rich set of functions which are available in conjunction with powerful computerized maintanance management systems (CMMS) like MAXIMO or SAP.

The mobile application supports the following functionalities:

• List of work orders
• Detailed information related to work orders such as customer, contact person, service level agreements, equipment, error code, security information
• Usage and ordering of spare parts or tools
• Time reporting capabilities

The application can be fully tailored to customer’s requirements.

Ascom Mobile Service enables customers to implement a totally integrated "paperless work” order processing. As a result they will obtain the following benefits:

• No print-out of work orders
• No paper-based dispatch
• Reduction of travel times due to the elimination of receiving and retrieving reports
• No manual and error-prone input of retrieved reports into Backend systems
• Guaranteed reports with high quality of data – no reports lost
• Efficient rule-based scheduling and dispatching of work orders via drag & drop
• Less call traffic and costs by delivering all relevant work order information to the field worker
• Faster feedback to the end customer after work has been completed
• Faster invoicing of services due to up-to-date reporting and feedback into CMMS and financial systems