Changes implemented in a running system are often leading to quality problems and reduced operational availability.
The resulting risks to operation and service, when implementing updates or extensions of systems, must be controlled.
Changes have to be introduced by using a transition plan, that describes the steps required to attain the goal. Also a tool is needed, that analysis the impact of changes in the network or services and minimizes side effects which could affect the availabiliy of the network or services.

Ascom's solutions for a company wide Change Management Process System (ChaMPS) has the capabilities to deploy changes controlled to networks and services.

ChaMPS

• is based on BMC Remedy Action Request System
• provides support for impact, risk and resource requirements analyses
• creates plans to automate approval functions for implementing changes in the service or network
• provides sceduling, task assignment functionality and reporting capabilities for reviewing performance andreporting the process
• guides its users through all activities, from planning to the deployment of changes into the operator's infrastructure.

ChaMPS is not only a technical system but also a field- and time-proven definiton of processes and workflows with the distilled best practices of an international operator on top of ITIL and eTOM.
ChaMPS is based on BMC Remedy ARS and con seamlessly be embedded into the internal business processes.
The field proven telco domain concept ensures that users of ChaMPS are working within a GUI which "speaks" their language. Hence the optimized usability leads to fewer user errors and increase productivity.