As an operator of an alarm receiving centre you need a complete alarm processing platform which not only guarantees reliable alarm reception but also features modern command centre application software as an integral component. The convergence of both these functional groups helps you with the efficient processing of alarm signals and allows you to initiate the appropriate assistance measures without any ambiguity.

Video images are used to assess the incident and the situation as a whole. The actions required on the part of the alarm dispatcher are predefined using workflows of measures and are initiated either manually by him or automatically. Such actions include: sending text messages (SMS) or e-mails, voice links, status requests, control functions, alarm filtering and forwarding, information database queries. Each activity is logged by the system and subsequently edited as a comprehensive report. The system also provides interfaces for adaptation to existing emergency response management systems.

Based on a standardised software platform Ascom offers you components for alarm reception, voice dispatching and task force alarming.