Dear Valued Customer,

We are pleased to inform you that a new e-mail address,

customercare.tems@ascom.com,

has been implemented to better serve your product support needs.

We kindly ask that you follow the directions below for all future product support email correspondence to us:

• If the email is referring to a new request/problem, then please use the new support email address listed above.
• If the email is related to a ticket with the “SR” prefix in the ticket reference no. (i.e. SR000001011), then, please use the new support email address.
• If the email is related to an existing ticket created with the “ISS” prefix in the ticket reference no. (i.e. ISS000051721), then continue to use the current support email address.
• For our customers in Russsia and China, please continue to use your current support e-mail address.

Best regards,

Ascom Network Testing
Customer Service

CURRENT (OLD) SUPPORT EMAIL ADDRESSES

Users of QVoice Symphony/Companion and TEMS Monitor Master systems can receive on-line technical and hot-line support by accessing the following addresses.

SUPPORT NORTH AMERICA

• Phone: +1 (800) 522 9670
• Hours of Operation: 8:00 AM EST - 7:00 PM EST
• Contact us via e-mail

SUPPORT SOUTH AND CENTRAL AMERICA AND MEXICO

• Phone: +1 (800) 522 9670
• Hours of Operation: 8:00 AM EST - 7:00 PM EST
• Contact us via e-mail

SUPPORT EUROPE, MIDDLE EAST, AND AFRICA

• Phone: +46 70 986 2909
• Hours of Operation: 8:30 AM CET - 5:00 PM CET
• Contact us via e-mail

SUPPORT EASTERN EUROPE AND CENTRAL ASIA

• Phone: +7 (495) 777 0085
• Fax: +7 (495) 777 0086
• Hours of Operations: 9:00 AM - 5:30 PM (Moscow Time)
• Contact us via e-mail

SUPPORT ASIA PACIFIC

• Phone: +60 (3) 8314 6390
• Fax +60 (3) 8314 6379
• Hours of Operations:8:30 AM - 5:00 PM
• Contact us via e-mail

SUPPORT INDIA

• Phone: +91 9880500500
• Fax: +91-80-25584308
• Hours of Operations: 9:30 AM - 6:30 PM
• Contact us via e-mail

SUPPORT CHINA

• Phone: +86-10-84769125
• Hours of Operations:9:00 AM - 5:00 PM
• Contact us via e-mail