•  

    CONTACT

    • SALES

      Network Testing Headquarters
    • 1943 Isaac Newton Square
      Reston, VA, 20190-5012
      U.S.A
      T:+1 (703) 956-5399
      F:+1 (703) 956-5449

      Send us an e-mail

    • Stockholm, Sweden
    • T:+46 10 492 5474
         +46 10 492 5012
      F:+46 10 492 5493

      Send us an e-mail

HOME > SUPPORT > TEMS Product Support

TEMS PRODUCT SUPPORT

TEMS Sales and Support

Dear Valued Customer,

We are pleased to inform you that a new e-mail address,

customercare.tems@ascom.com,

has been implemented to better serve your product support needs.

We kindly ask that you follow the directions below for all future product support email correspondence to us:

  • If the email is referring to a new request/problem, then please use the new support email address listed above.
  • If the email is related to a ticket with the “SR” prefix in the ticket reference no. (i.e. SR000001011), then, please use the new support email address.
  • If the email is related to an existing ticket created with the “ISS” prefix in the ticket reference no. (i.e. ISS000051721), then continue to use the current support email address.
  • For our customers in Russsia and China, please continue to use your current support e-mail address.

Best regards,

Ascom Network Testing
Customer Service

CURRENT (OLD) SUPPORT EMAIL ADDRESSES

Users of QVoice Symphony/Companion and TEMS Monitor Master systems can receive on-line technical and hot-line support by accessing the following addresses.

SUPPORT NORTH AMERICA

SUPPORT SOUTH AND CENTRAL AMERICA AND MEXICO

SUPPORT EUROPE, MIDDLE EAST, AND AFRICA

SUPPORT EASTERN EUROPE AND CENTRAL ASIA

  • Phone: +7 (495) 777 0085
  • Fax: +7 (495) 777 0086
  • Hours of Operations: 9:00 AM - 5:30 PM (Moscow Time)
  • Contact us via e-mail

SUPPORT ASIA PACIFIC

  • Phone: +60 (3) 8314 6390
  • Fax +60 (3) 8314 6379
  • Hours of Operations:8:30 AM - 5:00 PM
  • Contact us via e-mail

SUPPORT INDIA

  • Phone: +91 9880500500
  • Fax: +91-80-25584308
  • Hours of Operations: 9:30 AM - 6:30 PM
  • Contact us via e-mail

SUPPORT CHINA