The Problem

Users can’t imagine the complex technological ballet that takes place every time a teenager sends a photo or plays a mobile game. All they know is that it works or it doesn’t.

Users also pay the bills and will continue to do this if they are happy. To keep them happy, operators have to hide the complex technology and turn the chaotic explosion of content, devices, services and networks into reliable applications that keep users coming back.

That means testing; lots and lots of testing. Not just deep network testing but end-to-end application testing that scrutinizes every service and piece of content the way users do.

The Solution

Over sixty mobile operators around the world rely on Monitor Master every day to ensure their applications are working properly before users get their hands on them and after they are deployed.

Monitor Master combines software and hardware appliances into a flexible, configurable platform that lets you test, monitor and report on anything and everything a user can do with a mobile phone, including:

• Mark-up based services – such as HTML, WAP, WAP2 and i-mode
• Messaging services – such as SMS and MMS
• Downloadable content – including J2ME, images and ring tones
• Video and audio content – such as streaming and 3G video calls

If a user can do it, Monitor Master can test it.

The Benefits

Monitor Master helps ensure the best possible user experience on your mobile services and content so users spend more time and money on them. On the way to this end benefit, we add value by:

• Streamlining the entire testing process
• Driving down the cost of testing
• Increasing test accuracy and detail
• Monitoring your most important live services
• Getting new services to market faster
• Protecting your brand and preventing churn

Monitor Master is a complete 'User Experience Optimization Platform' of unparalleled power, making sure that mobile services and applications work the way they’re supposed to. We apply our software to provide solutions to specific challenges – and we always look at whole services from the only perspective that really matters: the user’s.
To do that successfully means being able to co-ordinate a multitude of disciplines from content validation to network infrastructure and operations, from handset design and service deployment.
There are literally thousands of ways for this value chain to break down and the user experience to disappoint. That’s where Ascom comes in. We work hard to ensure you build a testing solution that works in the new complex world of mobile services.

• More information about Monitor Master

• Monitor Master Hardware Overview – Read on screen PDF

• Monitor Master Solutions

• Content Validation – Read on screen PDF

  End-to-End Monitoring – Read on screen PDF

  Regression Testing – Read on screen PDF

  Roaming Testing – Read on screen PDF