We provide a broad range of services that maximise the returns on investment for your deployed Ascom solution. From project guidance to full-scale implementation services and beyond. Our cost-efficient implementation methodology makes sure that your new solution is up and running on-time and on-budget – with transparency and control throughout the process. We offer a variety of Professional Services options designed to help you get the most out of your solution. Since your needs will vary over the time based on where you reside in the product and solution lifecycle, we are committed to provide you with the services requested whether you need general assistance and training, or if you want to explore Ascom’s Customer Support options.
With the capabilities of our local service organizations, we can offer you a comprehensive Professional Services portfolio containing services for project management, business and application consulting, site surveys, customer IT environment assessment, integration design studies, training etc. Our Professional Services can be tailored to meet your needs throughout the entire lifecycle of your Ascom solution.
The lead star in our Customer Support concept is to care - To take care of and care about your Ascom solution after being deployed at your premises. In order to do so we offer you a wide range of support services with the sole purpose to assure that the expectations of your Ascom solution will be met and exceeded.
We tailor the support agreement according to your needs with the objective that we mutually can follow-up and measure the stipulated service level agreement (SLA) in the agreement with regards to availability, responsiveness and quality of our services. You will benefit from the competence of our technical staff and complete service infrastructure without having to build up your own resources. It’s critical that your communication and alarm systems work around the clock and therefore they need to be maintained by skilled and experienced professionals. Unexpected failures can occur day or night, and assisted by our Customer Support Helpdesk, we offer a guaranteed availability of service with defined response times.
A key benefit of the Ascom Customer Support offering is the possibility of handling support through remote access. In this way we can swiftly diagnose faults and functionality and thereby initiate the appropriate action. By efficient handling of support cases through remote access time and money will be saved.
Ascom services are available in all Ascom local sites. Please contact your local Ascom representative for more information about our services offering.
For information related to other locations, or inquiries on multi-national Customer Support agreements, please contact:
Vice President Global Services
tel: +46 31559182