Clinical Consulting Lead

Professional Services
US Raleigh · Remote

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January 11, 2022

Objective and Purpose

The Clinical Consulting Lead is responsible for leading and growing our expanding clinical consulting practice. About 30% of your time will be spent with management responsibilities for a small team of clinical pre/post sale experts in our care environment. The remainder of your time will be focused on clinical best practice research and business development to support the growing Ascom solution as well as working as a part of the PMO management team to ensure we live up to our reputation as the best clinical project delivery organization in the world.

The job holder reports to: SVP Professional Services – America’s

Key Tasks and Responsibilities

  • Provide people leadership and mentoring to our team of clinical professionals
  • Conduct limited user training and face to face meetings at customer sites with travel time of approximately 15 to 25% in one month
  • Personally and in conjunction with key partners and customers, develop peer reviewed research to support the Ascom product set and approach to market.
  • Leveraging existing as well as newly developed Ascom products and tools to develop additional streams of monetization for the Ascom consulting product set and manage profitable P&L for your assigned group.
  • Frequent interaction with the sales and service teams to coordinate customer training events and manage issues as they arise.
  • Gain the trust and confidence of your sales team as evidenced by regular engagement with them as well as double digit year over year growth in the Ascom clinical consulting product.
  • Other duties as assigned

Requirements

Qualifications and Work Experience

  • Masters or PhD in Informatics
  • Licensed Registered Nurse or Respiratory Therapist
  • 7+ years’ relevant Clinical experience in the acute care space OR on the industry side with a business supporting acute care customers.
  • Evidence of authoring peer reviewed clinical or technical research.

Skills and Competencies

  • Good verbal communication skills-speaks fluent English and other languages depending on location and presents well
  • Good written communication skills-able to efficiently compose formal communication documents
  • Medical technology adaptor
  • PC skills-Microsoft Office
  • Good customer management skills
  • Excellent interpersonal skills
  • Basic problem solving skills
  • Detailed oriented and customer focused
  • Able to work independently and have a strong social presence with team interaction
  • Time management, strong prioritization and organizing skills
  • Ability to write well-constructed reports
  • Solid feedback and coaching skills; ability to guide colleagues in way of working
  • Strong evidence of successful leadership of high performing individuals
  • Strong drive and commitment, detail-oriented
  • Independent worker with ability to perform in stressful environment and to meet deadlines
  • Analytical and structured personality
  • Strong team player with high level of interpersonal and communication skills
  • Demonstrated ability to appropriately communicate in keeping with the setting

Personal Qualities

  • Strong drive and commitment, detail-oriented
  • Independent worker with ability to perform in stressful environment and to meet deadlines
  • Analytical and structured personality
  • Strong team player with high level of interpersonal and communication skills
  • Demonstrated ability to appropriately communicate in keeping with the setting

We are…

A global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, our business spans across 18 countries, and has been supporting the healthcare industry for close to 160 years by providing them with technology to enable them to support their communities.

Together we can make a difference in the lives of the people who benefit from our technology.

To learn more about what we do, visit us at: www.ascom.com

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