Ascom is seeking an accomplished VP Professional Services to lead North America Project Management, Software Implementation, and Clinical Services teams. This is a critical leadership role responsible for driving revenue growth, building operational excellence, and accelerating customer adoption of the Ascom Healthcare Platform. This individual will own the Professional Services P&L.
The ideal candidate is an operationally disciplined, process leader with deep healthcare IT experience, proven success leading enterprise software implementations, and the ability to build an outcomes-focused solution delivery organization.
Reporting to the Managing Director, Ascom Americas, you will:
- Recruit, develop, and retain top Professional Services talent
- Work with Ascom Academy to strengthen internal training programs and Partner enablement
- Lead the Ascom Professional Services methodology aligned with a company culture of growth, compliance, and customer success
- Support Ascom’s clinical partnership strategy and help bring innovative solutions to market
- Collaborate with Sales to shape opportunities, win new business, and scope projects effectively
- Manage team performance of Global KPIs – service margin, project margin, and resource utilization
- Oversee implementations focused on customer outcomes, value confirmation, and project closure
- Deliver projects on time, on budget, with clean transitions to Customer Support
- Support Net Promoter Score initiative and represent “Voice of Customer” with Ascom leadership
- Serve as an executive sponsor for key accounts and strategic relationships
- Drive operational excellence in ERP utilization, backlog management, and forecast accuracy
- Deliver annual commitments for Revenue and Profitability
We would like you to have/be:
- A Bachelor’s degree in Operations, Business Management, Business Administration or a related field
- An Operational leader with emphasis on revenue generation, project execution, and outcome delivery
- At least 5 years Professional Services leadership within the Healthcare IT space
- Expertise in systems integration and/or delivering enterprise-scale software solutions
- An experienced people leader with a proven track-record of building high-performing teams
- The ability to travel as needed to support customer engagements and strategic project delivery (~40%)
Skills you would most likely have acquired for this position:
- Operational Rigor
- Financial Acumen
- Customer-Focused Execution
- Change Management
- Project Management – Ex. PMP and/or P2P Certification strongly desired
- Quality Management – Ex. Lean Six Sigma, OKR/KPI, Standard Work
- Program Design & Documentation
- IT Consulting, Software Implementation, or Systems Integration – SaaS strongly desired
- Results-Orientation, Outcomes Focus
- Cross-Functional Collaboration
- Team Leadership & Coaching
- Unyielding Integrity
