Ascom with IDS Medical Systems (idsMED) implements Telligence Patient Response Solution at Mandaya Royal Hospital Puri

June 24, 2020
Ascom & idsMED helps Mandaya Royal Hospital Puri (MRHP) deliver excellent patient care with its nurse call offering Telligence Patient Response System


The new solution will support MRHP to achieve a new paradigm in public health services by prioritizing the quality of services. The Ascom Telligence Patience Response System will help centralize the clinical workflow at the patients’ bedside, bridging the communication gap in the workflow with a modular, scalable patient response system that seamlessly integrates with current devices and applications. The system can easily be expanded over time to meet future requirements.

The new hospital will be one of the largest private hospitals serving the premium market in Jakarta, equipped with 350+ inpatient beds, 10 operating theatres, 100+ outpatient examination rooms, 3 advanced medical centers — Cardio-Vascular Arrhythmia Center, Advanced Oncology Center, and NeuroScience Center — and 10 state-of-the-art specialist centers.

Benedictus R. Widaja, Director of the Mandaya Hospital Group, says: “The solution of idsMED and Ascom is an easy to use system for our medical professionals and patients. We have chosen this solution because it has the ability to help improve clinical workflows, placing patient’s safety first by ensuring that any emergency calls will reach the right team, and it integrates smoothly with other hospital applications.”

Katarina Rask-Andersen, Partner Manager of Ascom Asia, says: “We encountered intense competitions in this project, facing strong players with a local footprint. However, together with our partner idsMED Indonesia, we demonstrated our deep understanding of the hospital workflow and supported by Ascom’s state-of-the-art technology aligning with the customer’s strategy to provide a better care experience for patients”.


About Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete, and efficient workflows for healthcare as well as for industry and retail sectors.

Ascom is headquartered in Baar (Switzerland), has operating businesses in 18 countries, and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich


About IDS Medical Systems (idsMED)

idsMED is Asia’s Leading Medical Supply Chain Solutions Company.

idsMED has a comprehensive distribution and value-added service network across Asia with access to over 10,000 healthcare institutions, including government and private hospitals, day surgery centres, specialist and primary care clinics, laboratories and nursing homes. idsMED represents over 200 global medical brands in equipment and medical consumables, with a focus on many specialty segments including Intensive Care, Infection Control, Surgical Workplace, Diagnostic Imaging, Patient Support System, Cardiovascular, O&G and Peri-natal.

Supported by a workforce of 1,700 employees including 700 highly experienced field medical and sales specialists and over 300 professional bio-medical engineers across the region, idsMED offers a one-stop solution covering marketing and sales, biomedical engineering services, clinical support, effective inventory management as well as logistics services. The idsMED Group is a member of Fung Investments.

In Indonesia, idsMED has 9 Branches, 478 People, 128 Field Sales Specialists, 32 Clinical Applications, 72 BioMED Engineers.

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