Ascom partners with Anglicare South Australia to improve resident care, resident satisfaction, and caregiver workflows

Ascom will help to modernise the delivery of the aged-care services across two facilities of Anglicare South Australia (SA). Anglicare SA is a statewide community-based organisation that provides a wide range of services across Residential Aged Care, Independent Living, Home Care, Mental Health & Disability Services and Foster Care. Understanding technology is a critical component in improving operational efficiencies, reducing errors and most importantly integrating with key systems. It will provide information to the nursing staff that will allow them more time to provide personalised care and support to all their residents.

One of the solutions Anglicare are implementing is the Ascom teleCARE IP Nurse Call solution along with Ascom Myco 2 handsets that functions as a communication tool that connects the nursing staff and their residents. At a push of the button, a residents request is transmitted to the caregivers Ascom Myco 2 Handset who is assigned to the resident. As the Nurse call system generates data, such as the number of calls and the response time to calls, that could help managers and caregivers make important decisions about unit performance and patient satisfaction. The metrics made available from Ascom’s teleCARE IP solution allows the caregiver's other decision-making immediate feedback on performance and outcomes.

Jacinta Robertson, Head of Residential Aged Care at Anglicare, says: “Caregiver prompt responsiveness to resident calls is a critical component to us, knowing that we can now send alerts directly to the appropriate caregiver will improve response to resident calls and delivery of better and more efficient care. We believe that working with Ascom to ensure the new solutions are used and implemented correctly and continued client consultation will go a long way to help to improve the back-end support and frontline care management.

David Williams, Sales Director at Ascom, underlines: “Anglicare South Australia is an excellent organisation with a mission to provide outstanding resident care and to form an innovative healthcare system. Anglicare understands that their resident satisfaction is a crucial component of quality of care. We look forward to working with Anglicare to provide point of care support, more efficient staff communication & in turn empower their residents, so they feel connected to their caregivers.”