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Ascom Unite

The workflow orchestration platform

Ascom Unite optimises workflows. It integrates data and events from source systems—and orchestrates alerts, chats and tasks to enable users on various endpoint platforms (iOS, Android™, web). The result? Improvements in patient/resident satisfaction, equipment uptime, and productivity. Vendor-agnostic and standards-based, Unite is used in healthcare, high-security facilities, hospitality, retail and other industries. 

Communication and collaboration

  • Connect, communicate and collaborate across the enterprise
  • Receive alerts, engage in secure chat and voice calls, manage tasks
  • Secure, encrypted communications, enriched with multimedia content as needed (video, audio, images)

Communication and collaboration

  • Activate teams and monitor to help ensure appropriate responses to critical incidents 
  • Customisable task management helps ensures adherence, enforces protocols, and enables tracking and reporting for process improvement
  • Device- and platform-independent. Users receive information on the device of choice

Alert and alarm notification management

  • Timely delivery of alert notifications 
  • Filter and prioritise alerts with automated redirection and escalation
  • Role-based assignment of alerts from the integrated event type to the right person's mobile device
  • Configurable buttons: accept, reject, initiate a call, launch an Ascom/third-party system 
  • Enrich alerts with multimedia content, including images and process data

Data management

  • Searchable staff directory for quick connection to key stakeholders
  • Interoperable with hundreds of third-party systems e.g fire alarms, medical devices
  • Access performance and audit data to produce customised reports for performance reviews and compliance 
  • Complies with all four main regulatory regimes: EU, US/FDA, Canada, Australia
  • Supports MDM solutions for mobile application distribution and management 

Unite highlights

Quieter workplaces

Filtered alerts help improve productivity and morale by reducing sensory loads on staff. Calmer environments enhance patient satisfaction in healthcare settings.

Interoperable

Vendor-neutral. Interoperable with thousands of third-party systems. Consistent behavior and GUI across all devices. 

Operational continuity

Mission-critical data is encrypted and securely stored. Active-active data center architecture helps ensure operational continuity in case of serious disruptions.

User empowerment

Staff get the information they need to make smart decisions. Context-rich data made accessible via mobile devices, workstations and/or web apps.

Modular, scalable

Expand and adapt to meet changing needs. Scalable from an on-site system for a single department/ward, up to remote multi-site, multi-organisation solutions.

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Proven in healthcare worldwide

Ascom Unite integrates with nurse call, patient monitoring systems, and other medical devices. It receives input via standard or proprietary protocols (HL7, SMTP, TAP, ESPA, SNPP, etc.). Integrates mobile devices such as DECT and VoWiFi phones, pagers, Ascom Myco 4 and third-party smartphones.

Productivity. Safety. Customer satisfaction

Unite enables personal mobile messaging and workflow orchestration for industry, retail, hospitality, hazardous, secure and other challenging environments. It helps ensure staff have the data and communication tools to make the right decisions. And to react quickly and accurately to alarms and events.

Improving safety, smoothing operations at a major distribution facility

A distribution facility in Germany has a range of communication challenges. Warehouse staff face temperatures of -25°C (-13°F). Refrigeration and other technical systems have to be constantly monitored. Drivers and paperwork must be constantly processed. Learn how an Ascom solution helps Wernsing Feinkost meet its goal of a safer, more efficient workplace. 

Single room hospitals: the role of Ascom Unite

How can staff supervise patients dispersed among multiple single rooms? Can mobile clinicians make informed decisions while on the go? Can different types of data be securely shared among clinicians and departments? This whitepaper sketches how mobility-enabling software can help hospitals realise the benefits of single-room layouts.

Download

Trends in patient data and alarm management

Can advanced data and alarm management software really help hospitals overcome the challenges of alarm fatigue, double documentation and communication bottlenecks? Read the whitepaper ‘Trends in Patient Data and Alarm Management’ for insights into these pressing issues.

Download
Thanks to Ascom Unite we have dynamic care team staffing assignment. Mobile clinicians can see clinical information and waveforms from patient monitors and 12-lead ECGs in near-real time on their Ascom Myco smartphones.
Kristen Robb
IS Strategic Partner, Director—Southern California, Providence St. Joseph Health

What our customers say

Erasmus MC, Netherlands

Why Rotterdam's Erasmus MC 586 single-room hospital chose Ascom to help realise its ambitious vision for patient-centric care and calm healing environments.

Hospital
Mission Hospital, USA

Learn how the Ascom Healthcare Platform is transforming care—and bridging digital information gaps—at the 523-bed Mission Hospital in California.

Hospital
Wernsing Feinkost, Germany

Learn how Ascom Unite powers an integrated logistics management and personal and technical solution at a major storage and distribution site.

Industry
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  • Downloads
Unite Messaging Suite
Unite Messaging Suite
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Related resources

Mobile devices
Nurse call and monitoring systems
Integration and interoperability

Solutions for your organization

Caregiver and patient with nurse call in hospital
Hospitals and acute care
Male caregiver and male resident in wheelchair in senior care
Long-term care
Enterprise

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