Turn equipment into solutions.
Turn equipment into solutions.

Optimise your solution—Ascom at your service

To ensure the best solutions for our clients, our Professional Services teams consult and advise on how to improve clinical or industrial workflows. Our experts can address your concerns, ranging from integration with existing infrastructure and systems to emergency assistance and on-site support. Whatever your challenge, Ascom has a comprehensive, global service portfolio that covers everything from site assessment to training to tailored preventive maintenance agreements. After the implementation of an Ascom solution, you can always count on us being there for you. Ascom services: the best way to maximize your Ascom solution.  

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Solutions

  • The Ascom Service Star Program

    The Ascom Service Star Program

    Your voice matters to us.! The Ascom Service Star program is introduced to recognise individuals who deliver outstanding customer experience and quality service. It aims to develop service models for staff to emulate and to outline our service champions.
  • Solution Lifecycle Plan >

    Solution Lifecycle Plan >

    Ascom services are as flexible and adaptable as the solutions they optimise. As your organisation changes, you can switch between various levels of after-sales support available in our Solution Lifecycle Plans. The result? Predictable costs and service coverage best suited to evolving needs.
  • User and Technical Training >

    User and Technical Training >

    Ascom nurses and instructors are available to train your personnel. They’re also available to refresh your staff, keeping them up to speed with the latest upgrades and technical advances.
  • Solution and Technical Consulting >

    Solution and Technical Consulting >

    Ascom employs some of the sharpest brains in the wireless business. And thanks to our Professional Services, you too can harness their expertise to devise and/or optimize your organization’s communications system. These experts can help at any stage of a project, or whether you need a specific service such as a site survey, or somebody to project manage a complete end-to-end integrated solution.
  • Ascom Myco Product Protection Plan >

    Ascom Myco Product Protection Plan >

    The Ascom Myco Product Protection Service (PPS) helps ensure the availability and performance of your Ascom Myco handsets. Available at ascending levels, the Ascom Myco PPS ensures you always have the latest software updates. PPS also offers prioritised repair, replacement of units that have been accidentally damaged, user training, content back-up and much more.