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Protect your Ascom Myco. Protect your productivity

The Ascom Myco Product Protection Service

Staying on top of your communications solution can be a distracting business: software is continually updated… staff and patient expectations are always evolving… workflows are in constant flux. But with the Ascom Myco Product Protection Service (PPS), we help ensure your organisation’s Ascom Mycos are always available, and always up to date. That’s because the Ascom Myco PPS offers everything from automatic software updates to remote support; from prioritised repairs and product replacement to on-site refresher training. The various services are available at Bronze, Silver, Gold and Platinum levels. This lets you select services best suited to your organisation. And gives you the flexibility to meet changing needs and conditions.  

Fast facts

  • Annual update of software and functionality
  • Replacement of Ascom Myco units that have been accidentally damaged
  • Prioritised repair service available
  • Remote technical support is available for all levels except Bronze
  • Interoperability service gives you access to interoperability test reports performed on Ascom Myco 
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Ascom Services

Solution Lifecycle Plan >

Ascom services are as flexible and adaptable as the solutions they optimise. As your organisation changes, you can switch between various levels of after-sales support available in our Solution Lifecycle Plans. The result? Predictable costs and service coverage best suited to evolving needs.

User and Technical Training >

Ascom nurses and instructors are available to train your personnel. They’re also available to provide refresher training, to keep your staff up to speed with the latest upgrades and technical advances.

Solution and Technical Consulting >

Ascom employs some of the sharpest brains in the wireless business. And thanks to our professional services, you too can harness their expertise to devise and/or optimise your organisation’s communications system. These experts can help at any stage of a project, or whether you need a specific service such as a site survey or somebody to project manage a complete end-to-end integrated solution.