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Certainty in a changing world.
Certainty in a changing world.
Home Services Ascom Services Solution Lifecycle Plan

Solution Lifecycle Plan

Take the guesswork out of service and maintenance for your communications solutions. Select the pre-defined service level best suited to your technical, operational and budgetary conditions. Change between levels as your organisation evolves. Cover the full spectrum of your Ascom solutions: hardware, software, nurse call, infrastructure, staff handsets, third- party elements. Ascom services: as stable and predictable as the solutions they support.

Maximise your returns

Available at Bronze, Silver, and Gold levels, the Ascom Solution Lifécycle Plan (SLP) takes the uncertainty out of your after-sales support. Bronze, the most basic level, offers: access to our help desk; remote access by Ascom experts to your equipment and systems; software updates and upgrades; documented and certified interoperability for multi-vendor solutions; defined service levels. Silver expands upon Bronze by offering remote technical support via phone and/or email. The level also extends the standard Ascom warranty; replacing faulty equipment free of charge, and updating embedded software to the latest versions. Gold adds: free repair/replacement of accidentally damaged equipment; prioritized repair time of maximum two working days; prioritised parts delivery; onsite support. Optional preventive maintenance is available for all levels.  

Fast facts

  • All solutions covered by Ascom’s standard 12-month warranty, unless otherwise specified
  • The Ascom Solution Lifecycle Plan expands upon the standard warranty, and comes in three ascending levels: Bronze, Silver, Gold
  • An optional preventive maintenance service is available for all levels
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Ascom Services

Solution Lifecycle Plan >

Ascom services are as flexible and adaptable as the solutions they optimise. As your organisation changes, you can switch between various levels of after-sales support available in our Solution Lifecycle Plans. The result? Predictable costs and service coverage best suited to evolving needs.

User and Technical Training >

Ascom nurses and instructors are available to train your personnel. They’re also available to provide refresher training, to keep your staff up to speed with the latest upgrades and technical advances.

Solution and Technical Consulting >

Ascom employs some of the sharpest brains in the wireless business. And thanks to our professional services, you too can harness their expertise to devise and/or optimise your organisation’s communications system. These experts can help at any stage of a project, or whether you need a specific service such as a site survey or somebody to project manage a complete end-to-end integrated solution.

Ascom Myco Product Protection Plan >

The Ascom Myco Product Protection Service (PPS) helps ensure the availability and performance of your Ascom Myco handsets. The Ascom Myco PPS ensures you always have the latest software updates and offers prioritised repair, replacement of units that have been accidentally damaged, user training, content back-up and much more.