Click-and-collect is a big hit with shoppers. But how can retailers deliver in-store experiences that match online expectations? One way is by mobilizing staff and information. Ascom retail solutions, for example, make sure voice and text messages get through to store staff—wherever they are. Such mobility holds down overheads, while helping to ensure fast turnaround times and smooth shopping experiences. Ascom: the click-and-collect solutions experts.
Ascom’s ‘click-and-collect’ solutions make it smooth, fast and easy for customers to collect their orders at stores or collection points. (In fact, one such solution for a major UK supermarket chain has a typical turnaround of only three minutes.) What’s more, these solutions build on telephony and messaging infrastructures you most likely already have.
The Ascom Click-and-Collect Retail solution helps ensure fast, hassle-free order fulfillment and delivery at stores and collection points. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message-confirmation and message-escalation functions help guarantee speedy deliveries—while ensuring staff are mobile and available for other tasks. Staff handsets are of course not limited to Click-and-Collect (also known as Buy Online Purchase at Store -- BOPUS) functionality, but can also be integrated via Ascom Unite to other services: personal alarm, telephony, building management systems, man-down alerts, no-movement notifications, product withdrawal requests, etc.
1, 2 International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016