Are you ready to make a positive impact in the healthcare industry?
Ascom, a global solutions provider specializing in Healthcare ICT and mobile workflow solutions, is seeking a dynamic and results-oriented Account Manager to join our team. Headquartered in Switzerland with a presence in 18 countries, Ascom has been at the forefront of supporting healthcare communities for an impressive 160 years, providing cutting-edge technology that handles over 800 million alerts annually. Join us in shaping the future of healthcare technology and be a part of something meaningful.
Role Overview:
As an Account Manager at Ascom, you will play a crucial role in building and nurturing long-term relationships with our valued customers. You will be responsible for understanding their needs, developing sales strategies, and ensuring the successful execution of these plans to generate sales and create satisfied customers. This role is pivotal in driving the growth of Ascom and has a significant impact on the success of our organization.
What You'll Be Doing:
- Develop and execute the sales strategy within assigned accounts, creating a strategic account plan and owning the execution of measures.
- Meet and exceed sales targets while achieving strategic objectives in the assigned accounts.
- Grow and maintain the existing customer portfolio while actively qualifying new leads to ensure a balanced sales funnel for future business opportunities.
- Develop account penetration strategies for key target and competitive accounts, providing valuable market intelligence to the business.
- Foster highly effective and trustful working relationships with customers, conducting proactive strategic account reviews and managing communication between customers and internal project teams.
- Deeply understand customers' business models, goals, needs, and challenges, aligning Ascom's solutions and products accordingly.
- Prospect for new customers and business opportunities, generating proposals, and actively participating in the bid process when applicable.
- Coordinate with Ascom subject matter experts in customer interactions, including support, service, and management resources, to ensure timely and high-quality delivery of services.
- Utilize business management systems and tools to monitor and forecast responsible accounts professionally.
Your Qualifications and Experience:
- Bachelor’s degree in business administration, marketing, sales, or related field, or relevant certifications (e.g., Strategic Account Manager Certification).
- 3-5 years+ of experience in key account management or similar leadership roles, preferably with technology-driven products and services offered to commercial, institutional, and/or industrial customers.
- Proven track record in account management, assertive selling, and building strong relationships with customers.
- Profound sales experience, including a successful track record in sales execution, direct and indirect, and value-based (complex) solution sales, especially in software.
- Experience and success in selling into "Public" environments (Collectivités locales, Gendarmerie, etc.) is a plus.
Your Skills and Competencies:
- Excellent customer focus and stakeholder management skills.
- Strong knowledge and understanding of the wireless communication sector and Clinical Solutions environment.
- In-depth understanding of technical system configurations and a high level of knowledge about Ascom's product portfolio.
- Excellent customer service and interpersonal skills to interact with diverse customer types.
- Outstanding verbal and written communication skills to effectively communicate product ideas and engage others.
- Strong analytical and organizational skills with attention to detail.
- Advanced negotiation and influencing skills.
- Ability to collaborate effectively and build sustainable relationships.
- Excellent troubleshooting and problem-solving skills.
- Strong organizational and time management abilities.
- Professional working level of French and English.
Personal Qualities We Value:
- An achievement mindset with a preference for action and eagerness to take initiative.
- Highly responsive and customer-focused, enjoying working with people.
- Ability to perform well under pressure, with a passion for selling and a willingness to go the extra mile.
- Analytical and structured personality with attention to detail.
- Strong collaborator and team player, willing to take ownership and responsibility.
- Empathic attitude and talent to engage and motivate others.
- Quick learner with an affinity towards technical and IT-related topics, Ascom's products, and offerings, understanding how they create value for customers.
We are committed to making a difference in the lives of those who benefit from our technology. If you are interested in joining our team and contributing to the future of healthcare, please send us your resume.
Together, let's create a better world through innovative healthcare solutions.
To learn more about Ascom and what we do, visit us at www.ascom.com
