UK ‘paperless’ hospital improves safety and cuts nurses’ admin

How clinician-led, interoperable technology is making ‘invisible’ patients visible at Chase Farm Hospital.

Chase Farm Hospital (CFH) in London – the UK’s first new-build ‘paperless’ hospital – has improved clinical safety and dramatically reduced admin, releasing more time for patient care, thanks to joined-up technology from Ascom UK.

With 42 single rooms the hospital faced the challenge of making the ‘invisible’ patient visible - addressing their nurses’ key concern: that they might miss a serious clinical issue while attending to other tasks away from the patient.

Central to the new hospital’s success is a sophisticated nurse call system, co-designed by nurses with Ascom, and integrated with Ascom Myco smartphones, to connect them to patients, colleagues and other technology across the hospital.

Nurse with Myco2 smartphone at CHase Farm hospital

Ascom Myco: “It saves us a lot of time every day”.

The benefits of integration

“Crucially, the technology development work was done by clinicians instead of to clinicians. It meant we had genuine engagement with nurses and other stakeholders as we carefully planned the hospital from the start – taking in the views of estates, IT, domestic staff, porters, admin, allied health and medical staff.”

Natalie Forrest

Chief Executive Office and Chief Nursing Officer

The benefits, so far, realised by clinicians

  • Virtual safety huddles – wards saving up to 45 minutes a day by doing them ‘virtually’, in 30 seconds, via group texting on smartphones. Shared information is recorded for use at any time. 
  • Nurses saving up to 30 minutes a day each on audits, previously done manually, but now digitally via the Perfect Ward smartphone app. Nurses can view and send audits at the touch of a button.
  • Theatre recovery throughput – saving up to 15 minutes per patient (average 30 procedures a day) in moving through recovery and back to the wards by more efficient and effective communications.
  • Bed turnaround time – up to 40 minutes per bed saved using domestic clinical workflow button, which ensures staff arrive more quickly.
  • Patients are more ‘visible’ to staff via speech software and monitoring of integrated medical devices from anywhere in the hospital.

Leading the way – digital transformation and interoperability

The Hospital has been assessed by HIMSS (the global Healthcare Information and Management Systems Society) as having achieved stage 6 in the Electronic Medical Record Adoption Model (EMRAM). It is one of just three hospitals in the UK to reach this level of ‘paperless’ maturity.

The nurse call system is fully interoperable with technology from other suppliers at the Hospital, including GE Healthcare, Philips Healthcare, Cerner and various app providers, to enable a more joined-up, holistic approach to care.

Health Estate Journal October 2019

Ascom Healthcare Platform at Chase Farm Hospital

Read about the Ascom Healthcare Platform at Chase Farm Hostpital, UK

See how Ascom interoperability has created a paper free environment so caregivers can focus on what matters the most, patients.