Certainty in a changing world.
Certainty in a changing world.

Solution Lifecycle Plan

Take the guesswork out of service and maintenance for your communications solutions. Select the pre-defined service level best suited to your technical, operational and budgetary conditions. Change between levels as your organization evolves. Cover the full spectrum of your Ascom solutions: hardware, software, nurse call, infrastructure, staff handsets, third- party elements. Ascom services: as stable and predictable as the solutions they support.

Maximize your returns

Available at Bronze, Silver, and Gold levels, the Ascom Solution Lifécycle Plan (SLP) takes the uncertainty out of your after-sales support. Bronze, the most basic level, offers: access to our help desk; remote access by Ascom experts to your equipment and systems; software updates and upgrades; documented and certified interoperability for multi-vendor solutions; defined service levels. Silver expands upon Bronze by offering remote technical support via phone and/or email. The level also extends the standard Ascom warranty; replacing faulty equipment free of charge, and updating embedded software to the latest versions. Gold adds: free repair/replacement of accidentally damaged equipment; prioritized repair time of maximum two working days; prioritized parts delivery; onsite support. Optional preventive maintenance is available for all levels.  

Fast facts

  • All solutions covered by Ascom’s standard 12-month warranty, unless otherwise specified
  • The Ascom Solution Lifecycle Plan expands upon the standard warranty, and comes in three ascending levels: Bronze, Silver, Gold
  • An optional preventive maintenance service is available for all levels