Intercom Provides Ascom Integrated Solutions

December 15, 2017
C. C. Young, a premier, non-profit senior living community, has selected Intercom to provide numerous integrated resident and patient care technology solutions for its new transitional living building called "The Vista." These technologies will pioneer a safer, more interactive and supported resident, patient and family experience when the building opens in fall 2018.


Among the technologies being deployed throughout The Vista are Ascom's VoiP Telligence® nurse call system with integrated wireless phones. The phones will enable staff to stay in direct contact at all times with the residents assigned to their charge.

The wireless phone system will allow caregivers and ancillary staff members to remain mobile throughout the work shift, while staying in direct contact with others. The IP-DECT wireless phone signal transmission network is owned by C. C. Young, and it is highly reliable. The system will support wireless phone-to-phone communication even in the event of a major phone service outage.

A Versus Real Time Location System (RTLS) will also be installed to locate staff members, document and manage staff rounding events, and update the electronic white board located in each resident room.  The RTLS system also enables staff to render reports regarding specific care and responses for each resident if requested by the resident's family.

The electronic white board (EWB) will display a photograph of each resident's assigned caregivers for ease of recognition by the residents, as well as temporarily display images and credentials of any non-assigned staff member currently in the room. Daily activities, physical therapy and other appointments will be displayed on the EWB as well. The EWB will allow C. C. Young residents to easily orient to their daily activity schedule and to more easily identify assigned caregivers as often as needed.

The EWB system will also notify caregivers of upcoming scheduled rounding events and care need time frames. As a result, staff will be acutely aware of their resident's daily schedules. This awareness will empower caregivers to make timely resident care decisions, such as recruiting a co-worker in the event they are prevented from rounding due to caring for another resident.

For residents that reside in Assisted Living and Memory Care, family members can take comfort in knowing their loved one will be monitored by Ascom's teleCARE® IP. This system provides an automatic resident check-in feature that will alert staff to check on residents that are not engaged in their normal routines. When residents need to reach caregivers, they simply press a necklace pendant which automatically alerts their caregivers' phone. The teleCARE® IP Fall Prevention feature will also automatically light the hallway in the event a resident should get up in the middle of the night.

"C. C. Young has dedicated considerable resources so that its residents can live as safely, and autonomously as possible. Resident care is our utmost concern.  We want to support their needs and also provide the amenities they desire," says Russell Crews, President and CEO of C. C. Young.  'We look forward to providing this enhanced technology with Intercom."

About CC Young

At CC Young, our vision is to enhance the quality of life for all we serve. We strive to create life-enriching experiences for our residents to celebrate life every day. 

About Intercom

Intercom, a privately held company founded in 1981, is a leading provider of specialized and integrated healthcare communications technologies.

About Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry, security and retail sectors. Ascom is headquartered in Baar (Switzerland), has subsidiaries in 15 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.


Chris Talbot
Vice President, Marketing & Business Development

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