Alerting and messaging orchestration for mobile staff

Knowledge is power. And nowhere is this truer than in enterprise environments. Mobile staff need to have access to all sorts of data in all sorts of formats. Only then can they respond properly and safely: to safety alerts, equipment failures, customer/guest requests, process deviations and so on. Ascom alerting and messaging orchestration solutions puts this data into their hands—wherever they are.

With an Ascom solution, alerts from selected systems and equipment (HVAC, pumps, elevators, smoke and fire sensors, etc.) go directly to mobile staff. Should a recipient not answer, or not be able to respond, the alert is distributed to others in a pre-determined chain. Our alerting and messaging solutions work with virtually every existing communications infrastructure and third party system (DECT, IP-DECT, Wi-Fi, VoWiFi, 3G, 4G).

Not every site needs enterprise-grade voice communications. In such cases, pagers remain a valid, rugged option. Ascom has for decades been at the forefront of enterprise-grade paging systems. We have deep experience in upgrading paging solutions to meet today’s safety and operational demands: with distribution of mass alerts to groups, and response and acknowledgement tracking.