Simplifying complexity at Singapore’s Sengkang Hospitals

Communications for complex care needs

It’s one of the latest developments in Singapore’s already impressive catalogue of healthcare achievements: A healthcare campus featuring the 800-bed Sengkang General Hospital and the neighboring 400-bed Sengkang Community Hospital for rehabilitative care.

Officially opened in March 2019, the two hospitals are designed to meet the complex care needs of the city-state’s ageing population. As such, a key goal of the initiative is to simplify communications across care providers particularly in the age of team-based care.

Ascom Customer Story at Sengkang Hospital Singapore

Smooth clinical communication and coordination was an absolute priority for the new 1,200-bed facility in Singapore.

The benefits of integration

“We are pleased to be working with the Ascom Telligence nurse call system… its integration with various enterprise applications is helping us achieve greater workflow coordination and staff productivity.”

Lee Puay Chuan

Deputy Director Strategic Projects, Sengkang General Hospital

Moving beyond nurse call

Both Sengkang hospitals are equipped with Ascom Telligence, a solution that goes beyond traditional nurse call systems. Conventional nurse call systems are reactive and time-consuming. Ascom Telligence, in contrast, is a ‘Patient Response System’ that can send alerts and requests directly to individual nurses’ handsets and/or nursing stations. Nurses and nursing aides can speak to patients before walking to them, and can receive specific requests directly to their handsets.   

Proven third-party interoperability

One key reason why Sengkang Health selected Ascom was the company’s track record in devising solutions with proven interoperability with third-party devices and systems. Various elements from the Ascom Unite Messaging Suite have for example been combined to produce a coordinated message handling platform. The result is a single view and assignment engine for a multitude of bedside alerts and enterprise systems such as EMR and the Building Management System.

001367-02 ENX Sengkang Hospital Case Study.pdf

Ascom Healthcare Platform at Sengkang Hospitals

Read about the Ascom Healthcare Platform at Singaore's Sengkang Hospitals
Ascom customer story nurse with myco3 smartphone

According to Lee Puay Chan, Deputy Director of Strategic Projects at Sengkang General Hospital, the Ascom solution is "helping us achieve greater workflow coordination and staff productivity, particularly in these current times of manpower constraints."