With an Ascom communications solution you can harness existing infrastructure and systems to offer click-and-collect services (also known as BOPUS, Buy Online Purchase at Store). The key to success, however, is fast turnaround. By intelligently managing messages and data to mobile staff, an Ascom solution can help expedite merchandise pick-ups
Ascom ‘Click-and-collect’ solutions make it fast and easy for customers to collect their web orders. And since Ascom solutions are vendor- and technology neutral, they’ll most likely work with your organizations’ existing infrastructure and wiring.
The Ascom click-and-collect solution helps ensure a smooth, hassle-free customer experience. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message-confirmation and message-escalation help expedite deliveries—while keeping staff mobile and available for other tasks. Staff handsets are of course not limited to click-and-collect (also known as Buy Online Purchase at Store—BOPUS), but can also be integrated to other services: personal alarms, telephony, building management systems, man-down alerts, no-movement notifications, product withdrawal requests, etc.
1 , International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016