Stop the product, not the shopper.
Stop the product, not the shopper.

Product Withdrawal Request solutions for supermarkets

Product recalls are a fact of supermarket life. But it is possible to minimize their impact—while still maximizing customer and staff safety. The key lies in getting the right information to the right people at the right time. Which is why we developed Ascom NetPage. It’s a function within Ascom Unite software that lets one person at one web browser send text messages to any defined wireless device in the Unite system.

Ensure Product Withdrawal Requests (PWRs) go directly and quickly to the right people. With the NetPage feature within Ascom Unite software, messages reach any mobile device covered by your Ascom solution. 




Solution products


Solution products

  • Centrally manage removals and recalls

    Supermarket managers shouldn’t have to worry about checking for PWRs. Neither should customers have purchases denied at the checkout. Instead, PWRs should go directly from retail operations centers to all relevant staff—which is exactly what Ascom NetPage achieves. An integral part of Ascom Unite software, NetPage provides a Web interface for advanced IP-based messaging. It lets one person send secure PWRs to all the mobile devices covered by your Ascom Unite solution. Managers save time by not having to check for PWR updates. And flawed products can be quickly dealt with. Also, Ascom NetPage offers message escalation and forwarding functions to help ensure appropriate and timely responses. Should a PWR not be acted upon, or remain unacknowledged by the recipient, NetPage will automatically send the PWR to others in a pre-defined escalation chain.

    Fast facts

    • NetPage is a standard feature of Ascom Unite software; no extra licenses needed

    • Provides a Web interface for IP-based messaging

    • Ensures text messages go to all mobile devices included in an Ascom Unite solution

    • Features message escalation and forwarding to help ensure appropriate and timely responses
  • Solution architecture

    Ascom Unite product withdrawal integration | Product withdrawal solution for supermarkets

    Architecture description

    Ascom solutions for retail typically integrate infrastructure, mobile handsets and software. Our solutions are open and scalable. They interoperate with virtually all existing systems, and can be altered over time to meet your company’s changing needs. In fact, we regularly adapt and extend solutions we first installed more than 20 years ago.

    Solution products

    The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services. 

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Other solutions

The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. Please ask your nearest Ascom representative for further details.