Click-and-collect. Mobile solutions for busy supermarkets.
Click-and-collect. Mobile solutions for busy supermarkets.

Ascom click-and-collect solutions for supermarkets

How can supermarkets deliver in-store experiences that match online expectations? One way is to mobilize staff and information. An Ascom supermarket solution, for example, helps ensure voice and text messages get through to staff wherever they are. This helps control overheads, while helping to deliver fast turnarounds and smoother shopping experiences.

Ascom ‘click-and-collect’ solutions make it fast and easy for customers to collect their orders at supermarkets. (In fact, one such solution for a major UK supermarket chain has a typical turnaround of only three minutes.) What’s more, these solutions use existing communications infrastructures. 

 

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Overview

Solution Products

Overview

Solution Products

  • Click-and-collect from Ascom. The smoother shopping solution

    The Ascom click-and-collect solution helps ensure fast order fulfillment. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message-confirmation and message-escalation help expedite deliveries—while keeping staff mobile and available for other tasks. Staff handsets are of course not limited to Click-and-Collect (also known as Buy Online Purchase at Store—BOPUS), but can also be integrated to other services: personal alarms, telephony, building management systems, man-down alerts, no-movement notifications, product withdrawal requests, etc. 

    Fast facts

    • During the 2015 - 2016 Christmas and New Year holiday period in the US, 32% of shoppers used click-and-collect1

    • 69% of shoppers using click-and-collect purchase additional items while picking up their orders2

    References:
    1, 2 International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016 
    www.icsc.org

  • Solution architecture

    Ascom Unite Click and Collect integration | Click and collect solution for supermarkets

    Architecture description

    Ascom solutions for retail typically integrate infrastructure, mobile handsets and software. Our solutions are open and scalable. They interoperate with virtually all existing systems, and can be altered over time to meet your company’s changing needs. In fact, we regularly adapt and extend solutions we first installed more than 20 years ago.

    Solution products

    The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services. 

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Other solutions

The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. Please ask your nearest Ascom representative for further details.