About Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry and retail sectors.

Ascom is headquartered in Baar (Switzerland), has operating businesses in 18 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.

Ascom Terms & Conditions and EULA

Find the downloadable PDF files of Ascom's General Terms and Conditions and End User License Agreements here

Important legal information

Persons who access information on the website of Ascom Holding AG or other companies of the Ascom Group ("Ascom Website") agree to the following terms and conditions:

The information published and opinions expressed are provided by Ascom for personal use and for information purposes only and are subject to change without notice. Ascom makes no representation (neither explicit nor implicit) that the information and opinions expressed on the Ascom Website are accurate, complete or up to date. In particular, nothing contained on the Ascom Website constitutes financial, legal, tax or other advice. Any third party information published on the Ascom Website has not been approved by Ascom and may differ from Ascom's views.

No information published on the Ascom Website constitutes a solicitation or offer, or recommendation to buy any products, to effect any transactions or to conclude any legal act of any kind whatsoever. 

The content on this web site is global and not specifically aimed at the North American market or any individual country. The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. 

Ascom disclaims, without limitation, all liability for any loss or damage of any kind, including any direct, indirect or consequential damages, which might be incurred through the use of or access to the Ascom Website, or any links to third-party websites.

Some links on the Ascom Website lead to third party websites. Ascom does not assume any responsibility regarding the accuracy, completeness and legality of the contents of such websites.

The entire content of this Ascom Website is copyright protected with all rights reserved. All property rights shall remain with Ascom. The terms and conditions for the use of the Ascom Website shall be deemed to be accepted, if a user downloads or otherwise copies any content from the Ascom Website.

Privacy policy

Data protection and data security have a high priority for the Ascom Group. This privacy statement explains what kind of information is collected during your visit on the Ascom Website and how this information is used. This privacy statement does not apply to websites of companies which do not belong to the Ascom Group, even if they are connected with a link to this or any other website of the Ascom Group.

Use of cookies for automatic collection of information

Ascom uses cookies within the legal framework to track visitor preferences and to improve the design of the Ascom Website accordingly.

Cookies are small pieces of information to identify that you visited the Ascom Website at an earlier date. Cookies are stored on the hard drive of your computer and on your browser.

Ascom analyses the visits on the Ascom Website with the aim to better understand our customers' needs and, based on these, to continually improve the online platform. For this reason the IP address of a visitor’s internet access is stored on a standard basis. The IP address is not linked to a specific person. The anonymous, aggregate data is evaluated for statistical purposes only. For error analysis data from individual uses of the Ascom Website is stored. This information is used solely for correcting errors and will be deleted afterwards.

Personal data collected during a visit to the Ascom Website is processed exclusively in accordance with the legal requirements of the country in which the respective entity is headquartered

Use and processing of personal data

We do not collect or use personal data for any purpose other than indicated in this privacy statement. Ascom does not collect information about the visitors from other sources, such as public records or bodies, or private organisations. We will not disclose any data to government agencies except where required by law.

Standard ward refurbishment – nurse call campaign 2019 T&Cs

1.     Ascom’s end of year budget campaign offer is open to all NHS acute trusts in England (or UK).

2.     The offer is available to trusts which have signed and returned purchase order to Ascom (UK) Ltd by 31st March 2019.

3.     The offer is subject to an on-site survey to establish the needs and

4.     This offer includes:

a.     Ascom’s Telligence nurse call system in a single hospital ward of up to 32 beds.  (We reserve the right to extend the committed installation timeframe if the ward has 33 beds or more.)

b.     installation, acceptance testing and handover within two weeks of 31st March or a later date agreed with the trust.

5.     This offer will cease from on 31st March 2019.

6.     The nurse call system installation will include:

Contract labour


O&M manual


Project management

Telligence gateway license

Customisable bedside module, EU

Customisable button, EU

Emergency pull, UK

Pull cord IP44, EU (TCIP design)

Speech module, EU

Handset parking bracket - patient handset

Handset 1 button, UK

NISM - System Manager - ELISE3

NISM - System Manager – Nurse call gateway - needed for Nurse call with Unite applications (Assign, View)


Custom button insert, UK

Installation frame 1 module, EU

Connect module

IP411 - replaces IP302

System manager (Nurse call)

Ascom Myco2 - Wi-Fi smartphone with GMS

6-way charger for SH1

6-way battery charger for SH1

Battery Pack for Ascom Myco

Unite base license

Unite Axess for Myco

NIMS2 – logging

V10 Ascom TeleCARE user license

V10 Port-Lic Standard

Telligence - Connect - required for each Telligence integration/system

Telligence - bed/room license - (1 per bed/room)

Custom button insert, UK

Installation frame 12 module, EU

Handset parking bracket - patient handset

Handset with remote controller, UK

Handset 1 button, UK

Customisable bedside module, EU

Customisable button, EU

Emergency pull, UK

Pull cord IP44, EU (TCIP design)

Speech module, EU

License - C300 Bed/location - 1 per bed/location

Dome light, 2 section

Handset for staff console/display

Staff console – wall display

6.     Ascom shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

Customer’s decision

You can either set your browser to receive our cookies or use our website without the cookie function. Please be aware that the latter could restrict the use of the Ascom Website and therefore not all functions might be available.  

Collection and processing of additional personal data

Furthermore, Ascom only stores your personal information if you provide it on a voluntary basis (for example, during registration or online job application).

If you request information on products and services through Ascom's Website, you will be asked to provide personal information. For example, you need to register with us if you want to access information reserved to closed user groups (Extranets). When you register, Ascom will ask for your name and contact details, and will provide you with a username and password that you will need to log in during future visits. Ascom may decide to use your account information and your browsing preferences to offer you products and services by telephone, regular mail, or e-mail.

With respect to job applications, Ascom undertakes to use the personal data for staff recruitment purposes only. By transmitting the data to Ascom, the candidate agrees to allow Ascom to store and process this data. In case a candidate does not take up employment with Ascom, the data will be deleted afterwards. The candidate will not be informed about the deletion of the data.


We have taken extensive technical and operational precautions to protect the personal data retained by us against unauthorized access and misuse. Our security procedures are revised regularly and adapted to reflect technological progress.

All employees with access to personal data are legally and contractually obliged to ensure confidentiality.

Freedom of information

Upon written request, Ascom will inform you on the personal data stored of you (e.g., name, address).


Should you wish any data to be corrected or deleted, or have any other questions or suggestions on data protection, please contact webmaster@ascom.com.

Our position on Brexit

Ascom UK recognises the concerns which many of our customers have with regard to Brexit and its potential effects on continuity of supply and support.

We firstly set up a small working group consisting of our Managing Director, Director of Finance, Director of Solutions and myself, Quality and Regulatory Manager in order to make a preliminary assessment of the various possible Brexit scenarios and our mitigations.

This group concluded that no anticipated Brexit scenario would have a significant impact on Ascom’s ability to supply, interact with and service our customers. Mitigating actions were feasible for all Brexit outcomes.

In addition, we are in regular contact on this topic with the Director of Supply at Ascom HQ (the supplier of the vast majority of the equipment we install), and I can confirm that nothing has been raised in these discussions to cause concern.

If any of our customers should have further questions, they may contact us directly about any specific concerns.

Martin Wilson
UK Quality and Regulatory Manager

Free prize draw terms and conditions

1.     Ascom’s free prize draw is open to people aged 18 and over who provide their name, job title, email address, telephone number and nominated charity at the Healthcare Estates Conference on 8th-9th October 2019.

2.     Employees or agencies of Ascom, its group companies or their family members, or anyone else connected with the prize draw may not enter.

3.     Entrants into the prize draw accept these Terms and Conditions.

4.     By submitting personal information the entrants agree to receive emails from Ascom containing offers, product and service information and other promotional information appropriate to them. Entrants will be given the opportunity to unsubscribe on every email sent by Ascom.

5.     To enter the prize draw an entrant must submit his/her contact details and nominated charity to a member of Ascom staff at the Healthcare Estates Conference on 8th-9th October 2019. No purchase is necessary. If entrants have any questions about how to enter or in connection with the Prize Draw, please email luana.botas@ascom.com with "Healthcare Estates prize draw" in the subject line.

6.     The prize draw is open to all attendees to the Healthcare Estates 2019 Conference. The donation will be awarded to the person’s nominated charity and the jar or retrosweets prize will be awarded to the individual. Ascom will accept more than one submission from any relevant healthcare organisation.

7.     Ascom accepts no responsibility for entries that are lost or incomplete.

8.     The closing date of the prize draw is 9th October 2019, 14.00.  Entries received after this time period will not be considered.

9.     One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will take place on 9th October 2019. 

10.  The prize will a jar full of retrosweets for the individual and a donation of £500 to their nominated charity.

11.  The winner will be notified either in person or by email and/or telephone on or before 9th October 2019. If a winner does not respond to Ascom within 14 days of being notified, then the winner's prize will be forfeited and Ascom shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and Ascom shall be entitled to select another winner.

12.  The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

13.  Ascom retains the right to substitute the prize with another prize of similar value in the event that the original prize offered is not available.

14.  The winner may be required to take part in promotional activity related to the prize draw and the winner shall participate in such activity on Ascom’s reasonable request. The winner consents to the use by Ascom and its related companies, both before and after the closing date of the prize draw for an unlimited time, of a representative’s voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by Ascom and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the prize draw, all entrants consent to the same.

15.  Ascom shall use and take care of any personal information supplied to it as described in its privacy policy and in accordance with data protection legislation. By entering the prize draw, entrants agree to the collection, retention, usage and distribution of personal information in order to process and contact entrants about their prize draw entry.

16.  Ascom accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered as a result of entering the prize draw or accepting the prize. Ascom further disclaims liability for any injury or damage relating to or resulting from participation in or downloading any materials in connection with the prize draw. Nothing in these Terms and Conditions shall exclude the liability of Ascom for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

17.  Ascom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this prize draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Ascom in all matters under its control is final and binding and no correspondence will be entered into.

18.  Ascom shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

19.  The prize draw will be governed by English law and entrants to the prize draw submit to the exclusive jurisdiction of the English courts.