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    CONTACT

    • LOCAL SUPPORT
      by Country/Region
    • EUROPE, MIDDLE EAST,
      AND AFRICA

      Phone: +46 10 492 5005
      Hours of Operation:
      8:30 AM - 5:00 PM

      Contact us via e-mail

    • RUSSIA,
      CIS COUNTRIES AND MONGOLIA

      Phone: +7 (495) 777 0085
      Hours of Operation:
      9:00 AM - 5:30 PM (Moscow Time)

      Contact us via e-mail

    • SALES SUPPORT

      For a list of sales contacts, please  click here

UPDATE SERVICES

Additional models will be added later for use with Update Service.

Update Service

Update Service is used for firmware updates (patches, maintenance releases) of Sony Ericsson devices. The Update Service can also be used for updates to latest TEMS firmware for a selected set of devices.

Devices Needed HW and drivers TEMS product
Sony Ericsson Xperia Arc
LT15i, LT15a
micro USB cable TEMS Investigation 13.x
TEMS Pocket 11.x
Sony Ericsson W995 DCU-65 USB cable TEMS Investigation 10.x
TEMS Pocket 7.2.x
Sony Ericsson C905 DCU-65 USB cable TEMS Investigation 10.0
TEMS Pocket 7.0.1
Sony Ericsson C702 DCU-65 USB cable TEMS Investigation 10.0, 9.1.x
TEMS Pocket 6.3.1
Sony Ericsson W760 DCU-65 USB cable TEMS Investigation 10.0, 9.1.x
TEMS Pocket 6.3.1
Sony Ericsson TM506 DCU-65 USB cable TEMS Investigation 10.0, 9.1.x, 9.0.x
TEMS Pocket 6.3.1
Sony Ericsson Z750 DCU-65 USB cable TEMS Investigation 10.0, 9.1.x, 9.0.x
TEMS Pocket 6.0.1
Sony Ericsson K800 DCU-60 USB cable TEMS Investigation 10.0, 9.1.x, 9.0.x
TEMS Pocket 5.3.1
Sony Ericsson K790 DCU-60 USB cable TEMS Investigation 10.0, 9.1.x, 9.0.x
TEMS Pocket 5.3.1
Sony Ericsson W600 DCU-60 USB cable TEMS Investigation 10.0, 9.1.x, 9.0.x
Sony Ericsson W600 (Chinese) DCU-60 USB cable TEMS Investigation 10.0, 9.1.x, 9.0.x

Additional models will be added later for use with Update Service.

Installation instructions

  1. It is recommended to uninstall any previously installed version of Sony Ericsson Update Service.
  2. To download the Update Service software , go to  www.sonyericsson.com
  3. Choose your region.
  4. Select Support
  5. Select Update Service
  6. Select Download Page.
  7. Run the downloaded file, and follow the instructions that appear

Please note that to upgrade the SW rev version of the W995 you must press down 5 and not C to run Update Service on the phone.