Service Contract Sales Administrator

Operations
US Raleigh · Remote

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octobre 15, 2021

Purpose

A Service Contract Sales Administrator ensures that the support contracts are administered in a timely and organized fashion ensuring that we can establish our obligations towards our customers and can invoice based on what has been agreed upon.

 Key Accountabilities

  • Assure that SLP service contracts are kept current by providing renewal quotes to the partner or direct customer in a timely manner to ensure renewal of the support contract prior to expiration
  • Negotiate prices and services within pre-defined terms
  • Support Sales with quotes for new SLP’s or extension to existing contracts
  • Handle and/or escalate customer issues with contracts and invoices
  • Engage with partners and direct customers to understand any ongoing issues with support contracts and inquire why a renewal has lapsed
  • Generate invoices for service contracts
  • Administrate SLP contracts according to SOP
  • Ensure new contracts and renewals are processed and cancellations are registered
  • Administer customer access to the Ascom Customer Care team
  • Ensure that the Customer Support organization is aware of our obligations

 Required Skills and Knowledge 

  • Ability to understand specific business needs, services, and products
  • Ability to explain product offering in understandable wording to our partners and end users
  • Ability to listen to and understand customer needs to help manage negotiations within pre-defined terms
  • Documented knowledge of relevant ERP system(s)
  • Good communication skills in both speaking and writing

  Required Experience and Education

  • Associate’s/Bachelor’s Degree preferred, with a minimum of 3 years work experience in sales, contract administration, customer service and/or related field
  • Experienced in Microsoft Office tools, specifically Excel and Word
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