Professional Services Engineer

Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide.

With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care-homes we partner with.

We are currently looking for a Professional Services Engineer to join our team in France.

In this role, you will deliver technical customer solutions as part of our Professional Services team. You’ll be hands-on with the design, implementation, and commissioning of integrated systems and mobile communication platforms. You will collaborate directly with customers and internal teams, ensuring successful project delivery, high customer satisfaction, and ongoing system optimization.

Your contributions:

• Deliver installation, configuration, and commissioning of Ascom systems on customer sites.
• Support project tasks from intake and planning to final handover.
• Provide technical consultancy and recommendations to customers during implementation.
• Instruct and guide customers in the use of our solutions.
• Maintain accurate documentation and ensure traceability and serviceability of delivered systems.
• Ensure timely project execution and contribute to meeting satisfaction KPIs.
• Stay updated on Ascom technologies and methods by completing internal training programs.

The ideal candidate:

• 5+ years of experience in a technical System Engineering or similar role.
• Driving license in necessary
• Practical education in Technical or Application Engineering.
• Strong hands-on approach and ability to work independently.
• In-depth knowledge of Ascom’s product portfolio (or similar systems).
• Understanding of technical specs and basic network knowledge (e.g., ports, firewalls).
• Excellent customer service, time management, and communication skills.
• Analytical and detail-oriented, with a structured and proactive mindset.
• Fluent in French; English proficiency is an advantage.
• Availability to travel to clients' site.

What we offer you:

• A company you can take pride in.
• Inspiring and collaborative colleagues.
• Abundant opportunities for personal and professional growth.
• The chance to work with cutting-edge technology in the healthcare industry.
• Flexible remote work

Join us and make an impact:

Ascom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other protected status. We believe that a diverse workforce strengthens our team, drives innovation, and enriches our workplace. Join us in creating an inclusive environment where everyone is valued and has equal opportunities to succeed.

Join our team at Ascom and help us realize our vision of enhancing digital information for optimal decision-making in the healthcare industry. Together, we are making a real difference in the lives of those who benefit from our technology.

For more information about our company, visit www.ascom.com