Customer satisfaction requires mobile personnel; staff who can quickly attend to customer demands and events throughout a store. But mobility can leave staff vulnerable, especially when working alone at large retail units or malls and parks. Which is why so many retailers worldwide entrust Ascom to devise their personal safety and alarm solutions.
Every retail unit is unique. So it only makes sense that their personnel alarm solutions are customised—devised to specific needs and infrastructures. Ascom specialises in such systems; integrating different infrastructures (DECT, IP, cellular) and handsets to provide maximum staff and facility security.
Devising personal alarm and security solutions requires specialist knowledge, and an understanding of the daily realities facing Retail staff and managers. It also usually involves integrating various systems and technologies: 3G, WiFi, LF, Paging, RTLS, base stations, IR tags. And that’s before the solution is even commissioned. Then comes staff training, scheduled maintenance, around-the-clock support, and software updates. Your organisation’s needs may change, too. You may want to refine your solution’s location accuracy. You may want to implement ‘man-down’ and ‘no-movement’ features. You may want to integrate your staff’s handsets with energy, refrigeration and other technical alarms. Or you may want to equip staff with Ascom d81 ‘Protector’ handsets, quite possibly the most robust handset ever made. Whatever your Retail security needs, Ascom will find an answer.
3 The American National Crime Victimization Survey, cited in the ILO new release “Violence on the Job – A Global Problem”, available at: http://www.ilo.org/global/about-the-ilo/newsroom/news/WCMS_007970/lang--en/index.htm