How to click with the click-and-collect generation.
How to click with the click-and-collect generation.

Ascom click-and-collect solutions for the high street

With an Ascom communications solution you can harness existing infrastructure and systems to offer click-and-collect services (also known as BOPUS, Buy Online Purchase at Store). The key to success, however, is fast turnaround. By intelligently managing messages and data to mobile staff, an Ascom solution can help expedite merchandise pick-ups

Ascom ‘Click-and-collect’ solutions make it fast and easy for customers to collect their web orders. And since Ascom solutions are vendor- and technology neutral, they’ll most likely work with your organizations’ existing infrastructure and wiring. 

 

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Overview

Solution products

Overview

Solution products

  • Click-and-collect from Ascom: The smoother shopping solution

    The Ascom click-and-collect solution helps ensure a smooth, hassle-free customer experience. Once on-site to collect their purchases, customers’ data are channeled to pre-defined staff members’ handsets. Message-confirmation and message-escalation help expedite deliveries—while keeping staff mobile and available for other tasks. Staff handsets are of course not limited to click-and-collect (also known as Buy Online Purchase at Store—BOPUS), but can also be integrated to other services: personal alarms, telephony, building management systems, man-down alerts, no-movement notifications, product withdrawal requests, etc. 

    Fast facts

    • During the 2015 - 2016 Christmas and New Year holiday period in the US, 32% of shoppers used click-and-collect1

    • 69% of shoppers using click-and-collect purchase additional items while picking up their orders1

    References

    1 , International Council of Shopping Centers: “Holiday Consumer Purchasing Trends Study” 2016
    www.icsc.org

     

     

  • Solution architecture

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    Architecture description

    Ascom solutions for retail typically integrate infrastructure, mobile handsets and software. Our solutions are open and scalable. They interoperate with virtually all existing systems, and can be altered over time to meet your company’s changing needs. In fact, we regularly adapt and extend solutions we first installed more than 20 years ago.

    Solution products

    The products shown below are only a part of Ascom’s total hardware and software offering. To see the complete product portfolio, click on ‘Products’ in the main menu. Contact your nearest Ascom office or representative to learn more about specific Ascom solutions, products and services. 

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Other solutions

The availability, configuration and technical specifications of Ascom products, services and solutions may vary from country to country. Please ask your nearest Ascom representative for further details.