Why should shoppers stand in slow-moving lines, when today’s wireless technology has made POS stations fully mobile? Why should checkout queues slow turnaround times and deter potential customers, when mobile staff with handheld barcode scanners can instead go to shoppers and speed up the checkout process?
Making your staff mobile can be a real boost to customer service and satisfaction. Ascom mobility solutions can be deployed in practically any area: assisting at fitting rooms and recycling stations, helping out at slow-moving checkout lines or responding promptly and discreetly to breakages and spillages.
Few things are as frustrating as looking for help in a busy high street store. Or being stuck in an agonizingly slow checkout line. An Ascom mobility solution, however, brings assistance directly to the shopper. A press of a button can summon a member of staff to a location anywhere in the store. Press another button, and a cashier can instantly request a price check, cash exchange or support. A single push of a wall-mounted button in a fitting room is all it takes for a staff member to bring an item. Relevant staff members can be quickly alerted to the site of a spillage, minimising customer disturbance. One-push communication can also summon relevant staff members to click-and-collect points and recycling stations.