Product recalls are a fact of supermarket life. But it is possible to minimize their impact—while still maximising customer and staff safety. The key lies in getting the right information to the right people at the right time. Which is why we developed Ascom NetPage. It’s a function within Ascom Unite software that lets one person at one web browser send text messages to any defined wireless device in the Unite system.
Ensure Product Withdrawal Requests (PWRs) go directly and quickly to the right people. With the NetPage feature within Ascom Unite software, messages reach any mobile device covered by your Ascom solution.
Supermarket managers shouldn’t have to worry about checking for PWRs. Neither should customers have purchases denied at the checkout. Instead, PWRs should go directly from retail operations centers to all relevant staff—which is exactly what Ascom NetPage achieves. An integral part of Ascom Unite software, NetPage provides a Web interface for advanced IP-based messaging. It lets one person send secure PWRs to all the mobile devices covered by your Ascom Unite solution. Managers save time by not having to check for PWR updates. And flawed products can be quickly dealt with. Also, Ascom NetPage offers message escalation and forwarding functions to help ensure appropriate and timely responses. Should a PWR not be acted upon, or remain unacknowledged by the recipient, NetPage will automatically send the PWR to others in a pre-defined escalation chain.