Quality Engineer

Are you passionate about making a meaningful impact in the healthcare industry? Ascom, a global leader in Healthcare ICT and mobile workflow solutions, is seeking a talented Product Quality Engineer to join our team. Headquartered in Switzerland with operations spanning across 19 countries, Ascom has been at the forefront of supporting healthcare communities for over 160 years.

Objective and Purpose: As a Product Quality Engineer, you will play a pivotal role in ensuring the continuous improvement of our product quality. You will serve as the main interface between Ascom's Customer Care organization and the R&D Engineering Team, focusing on solving issues related to our products and solutions.

Key Tasks and Responsibilities:

• Contribute to sustaining and maintaining the quality and functionality of Ascom’s core product portfolio.
• Manage NCRs (Non-Conformance Reports) from end-to-end, ensuring effective communication and progress updates.
• Evaluate incoming Jira tickets for potential product non-conformities.
• Collaborate with Engineers to replicate and evaluate reported issues.
• Participate in testing scheduled product releases to enhance product quality.
• Provide suggestions for product enhancements and improvements to the product manager.
• Proactively analyze and improve maintenance workflows and processes.
• Share technical updates and information within the organization and cross-functionally.
• Support troubleshooting activities with Ascom customers on-site when necessary.

Requirements:

Qualifications and Work Experience:

• Bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, Computer Science, or related field, or equivalent work experience.
• 5+ years of applicable industry experience in similar roles.
• Industry experience in medical devices is preferred.

Skills and Competencies:

• Deep knowledge of Ascom's product portfolio and relevant processes.
• Excellent technical understanding and communication skills.
• Ability to engage stakeholders, provide a sense of urgency, and follow through on commitments.
• Strong assertive communication and conflict resolution skills.
• Proficiency in English, both oral and written.

Personal Qualities:

• Strong customer orientation.
• Commitment, sense of ownership, and ability to work independently.
• Strong interpersonal and networking skills.
• Solution-oriented mindset with a drive for results.

Join Us and Make an Impact: Ascom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We believe in creating an inclusive environment where everyone is valued and has equal opportunities to succeed.

Join our team at Ascom and help us realize our vision of enhancing digital information for optimal decision-making in the healthcare industry. Together, we are making a real difference in the lives of those who benefit from our technology.

Apply now and be a part of our journey!