4 Ways Ascom’s Customer Care Supports You

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Built for your needs, our four service and support offerings cover our key products with benefits that give unmatched value. So whether you have the complete Ascom Healthcare Platform or any combination of Ascom solutions, we’ve got you covered.

Ascom’s Product Protection and Support Plan helps keep your mobile devices working hard with a one year warranty, extended warranty and extended coverage for Ascom mobile devices plus a host of services designed to minimize downtime.

You need your critical nursing technology to work at its best. That means having maximum uptime and support as soon as it’s needed. And fully using its capabilities. Our service maintenance agreement (SMA) for Ascom Telligence and Telecare nurse call offers just that.

In addition to nurse call systems, we offer service maintenance plans for our intelligent software, Unite and Digistat. With multi-year plans to choose from, this SMA offers industry-leading value for the price – protection against interruptions in workflows and the latest capabilities of software upgrades and releases.

Ascom RemoteWatch™ continually scans the Ascom Solution to ensure our software, hardware and other interfacing applications and devices are working as intended and to identify issues before they impact nursing workflows and patient care​. Think of it as another set of eyes on your system as a safety net for the technologies that are critical to nurses and patients.