Delivering patient-centric information in near-real time to clinicians.
Mission Hospital in southern California comprises two acute-care facilities with a total of 523 beds. The hospital also houses CHOC Children’s at Mission Health, a 48-bed dedicated pediatric hospital.
Following a review of its clinical information capabilities, Mission Hospital developed ‘The One’ concept—a vision for a comprehensive digital clinical information and communications platform, delivering patient-centric information in near-real time to clinicians.
Ascom helped us realize our vision: to move from multiple devices and communication barriers to one mobility healthcare platform.
Like many hospitals, Mission Hospital was operating with multiple legacy ICT systems—leading to siloed data and interoperability issues. As a result, nurses were carrying up to five different devices (pagers, secure messengers, phones, cameras, etc.). Caregivers were being constantly interrupted.
Nurses were walking a minimum of four miles a day collecting information and locating communication devices. General ward-wide alerts were disturbing patients, and increasing the risk for alarm fatigue among staff. In fact, communication issues were the number one reason behind delays in delivering patient care.