Technical Documentation Specialist

Are you ready to make a difference in the world of healthcare technology? Ascom, a leading global solutions provider headquartered in Switzerland, is seeking a talented Technical Documentation Specialist to join our dynamic team.

About Us: Ascom has been at the forefront of Healthcare ICT and mobile workflow solutions for over 160 years. With a presence in 19 countries and our technology trusted in over 12,000 hospitals worldwide, we are dedicated to empowering healthcare professionals and enhancing the lives of patients.

Objective and Purpose: Technical Documentation is paramount in the highly regulated medical device industry, and Ascom is committed to ensuring compliance with all requirements. As a Technical Documentation Specialist, you will play a crucial role in developing, preparing, and maintaining documentation for users, service engineers, and other technical stakeholders.

Key Tasks and Responsibilities:

• Write, distribute, collect, store, and maintain documentation for Ascom products and offerings.
• Produce high-quality technical documents such as data sheets, installation instructions, user manuals, and system documentation.
• Ensure compliance with regulatory and quality requirements for Instructions for Use.
• Maintain Ascom's document publishing platform and lead reviews to ensure accuracy and relevance.
• Collaborate with cross-functional teams to gather necessary information for documentation updates.
• Design user documentation for optimal functionality, readability, and consistency.
• Provide training, coaching, and feedback to contractors and new employees working with user documentation.

Requirements:

• Bachelor’s degree in information design or related field, or equivalent experience.
• 3-5 years + of working experience in technical documentation.
• Knowledgeable about Ascom's product portfolio.
• Excellent written communication skills in English.
• Proficiency in text layout, design, and graphical skills.
• Strong organizational skills with the ability to manage priorities effectively.

Personal Qualities:

• Passion for technical communication and a strong commitment to accuracy.
• Ability to work independently in a fast-paced environment and meet deadlines.
• Detail-oriented with a strong sense of ownership and responsibility.
• Excellent collaborator and team player, with exceptional interpersonal skills.
• Quick learner with a curiosity for new technologies and processes.

Join Us: If you're ready to join a global leader in healthcare technology and make a meaningful impact on the lives of millions, apply now to become a part of the Ascom team. Together, we can shape the future of healthcare technology and empower communities worldwide.