More time for patients

In addition to a better work environment, the system has streamlined tasks for the employees on the ward. Each nurse receives messages directly to their mobile device, without the information having to pass through several others. This frees up more time for individual monitoring of patients.

“I feel that we’ve reduced the response time significantly in the period in which we’ve used the system. Everything’s working as it should, and there have been considerably fewer interruptions at work. This benefits both patients and staff,“ says Elvagjeng.

Hege Bekkelund Moe is a member of the ward’s adminstration staff. She has many years of experience in the healthcare sector. One of Moe’s primary tasks is dealing with patient inquiries. The introduction of the Ascom system has radically changed her workday.

“The phones used to ring and ring. When I got a patient inquiry, the person had to be put through to the group manager in the relevant department, who in turn had to be put through to the nurse responsible for the patient concerned. Communication was very convoluted and exhausting for those involved,” recalls Moe.  The new system gives her a complete overview of who is in charge of the various wards and she can put inquiries directly through to the nurses. 
“It’s incredible how much more efficient it is. In a busy department like this, we depend on everything running smoothly. Some days we have up to 50 patients on the ward, and without an efficient system it leads to chaos,” says Moe.

In the past, this service-minded woman has spent countless hours both within and outside of working hours tying up loose ends over and over again. The new system allows her to leave work with a good feeling, knowing that she has made everyday life easier for patients and staff.

“I’m a service-minded person from head to toe. I need a job where I can make a positive difference to other people. That is precisely what has become easier now,” she beams.