Ascom Professional Services offers customized services to design and deploy clinical workflow technology installations on site, hybrid, or remotely. In fact, up to 60%* of Ascom projects can be installed fully remotely.
For example, when Ascom recently deployed a service maintenance agreement (SMA) upgrade to Unite Platform Server to a large hospital in New York at the end of 2022, the Ascom Professional Services team delivered the upgrade completely remotely, speeding up deployment and eliminating the need for on site delivery. The more than 500 bed hospital uses Ascom Telligence nurse call to send alerts through the Ascom Unite Platform Server to an integration with Vocera badges for nurses to respond to alerts.
When customers work with our Professional Services team, they get:
A dedicated team comprised of project managers, installation engineers, and clinicians from the start. This helps ensure that workflow needs are identified, addressed, and optimized before an implementation goes live. Too often workflows aren’t examined until a technology project is scheduled. With Ascom’s SMA program, customers get the benefit of regular consultation of their clinical workflows from Ascom clinicians. Because workflows vary in their complexity, based upon the level of care and staffing resources, Ascom takes a customized approach with its consulting. As a trusted partner to more than 2,000 acute care facilities in North America, Ascom can advise on making workflows effective for each situation. For example, often when technology allows the capability to send more information, many customers want to route alerts to all. However, after we help them analyze who needs to know what, who needs to respond/what response is needed, and the real issue of alarm fatigue, we can help them determine the right alerting and escalation workflows for their unique environments. For example, an alert for a low battery on a handset may not need an escalation path and can go for a longer timeout function than other types of alerts, such as one for a patient’s cardiac rythm.
Regularly scheduled checkpoints to ensure pre-requisites are met on both sides before technical delivery and cut over. Ascom implementation engineers are part of the team from the beginning to provide continuity throughout the life of the project. Ascom’s review structure streamlines the project management process, helping reduce on average 50 percent of time that may be wasted on site if technical requirements haven’t been met. Given Ascom solutions are often the “last mile” that connects different vendor technologies, it’s important that all the upstream components are reviewed and factored into the deployment specifications.
A solid partnership between Ascom and its trusted partner channel to deliver the hardware, software, and services solutions customers need to advance their mission critical communications workflows.
These three components result in strong customer satisfaction with fewer delays in project implementation. The most successful projects are those with a commitment to partnership. Here are some ways customers are getting the most out of their services work with Ascom.
- They’re assigning a dedicated project team led by IT with input from nursing leadership, facilities, and other areas to managing the implementation
- They’re approaching the solution holistically as Ascom’s vendor neutral integrations allow it to be the last piece of technology to connect disparate systems, from nurse call to EHR to medical monitoring devices
- They’re setting expectations internally across their organizations about any new training needed and how to drive organizational adoption by planning an adequate timeline for acceptance
Healthcare Business Review named Ascom one of its top healthcare consulting companies for 2022 in recognition of Ascom’s Healthcare Platform, including Ascom Professional Services. The platform integrates siloed data systems to make them accessible to providers regardless of where they are. It provides clinical workflows to connect patients with doctors, nurses, and mobile caregivers via bedside devices, wearables, nurse calls, and EMRs. By leveraging the integrated data, the Ascom Healthcare Platform efficiently automates task notifications and provides caregivers with the right, real-time information.
Learn more about how Ascom’s Professional Services Organization can help you in your healthcare digitalization.
*Varies based on individual solution components.