I’m Huyen Cam, Clinical Sales Specialist for Ascom Americas. I’ve been a respiratory therapist (RCP) for 13 years. Before joining Ascom, I was in medical sales (non-invasive ventilators and other respiratory devices) and a clinical liaison for long-term acute care hospital. I also worked as an RT both in the hospital and home care, durable medical equipment, and specialized in adult and pediatric ventilation management. Respiratory is my second career. I began as a middle school teacher and have a Bachelor’s degree in Education.
In my role at Ascom I help integrate clinical workflows into the sales process, and I have the honor of overseeing Ascom’s Center of Excellence. This is our experience center where we have our full portfolio of solutions and demonstrate clinical workflows in hospital like environment.
What’s most satisfying about your job on the clinical team?
I truly enjoy having open and candid conversations with other clinicians from hospitals around the country. Every hospital has their own identity, and this gives me a chance to learn about different workflows, strategies and care initiatives.
Describe your most successful project – what were the challenges in achieving it and how did you overcome them?
My first project where I shadowed a fellow clinician and implementation engineer at a rehabilitation hospital was also my most memorable. The customer was frustrated that there were too many unhandled questions before training started. However, we spent the time to address each issue, offered multiple classes each day to teach the staff, and supported the Go Live by working with their nursing educators. After three days, it was great to see how the frustrations turned to relief, and they were genuinely thankful for our assistance in the whole process.
What three things do you think will be important in changing the way nurses work/healthcare operates in the future?
- More emphasis on preventative care and healthcare education
- Teaching the importance of a healthy diet and daily activity
- Hospitals giving their staff the right tools to improve efficiency, which in turns improve patient care
Share a fun fact abour yourself.
Through my full career as an RT and a Clinical Specialist, I’ve been able to visit over 14 states, dozens of hospitals and have presented hundreds of hours of CEUs. I’ve also been fortunate enough to care for some amazing patients as a home Respiratory Therapist, and the best moment is when mom and dad call and say their child is ready to be decannulated and taken off a ventilator!
How has your clinical background helped you in your role today?
Having a clinical background really helps when being a part of a clinical communication company. Our products aim to improve healthcare collaboration, but there are certain perspectives you can only gain by working in direct patient care. It also helps me understand what may or may not work when implementing our solutions, especially when it comes to the daily coordination needed to properly care for the most critically ill patients.
What do you wish you knew in your earlier career that you know now?
Being adaptable and always eager to learn. Healthcare can be unpredictable and dynamic, and adopting this mindset allows clinicians to handle unexpected situations that often happens in patient care.