I joined the Ascom team in August of 2022 as a Clinical Application Specialist, driven by my passion for nursing and my commitment to enhancing operational efficiency. In my role, I collaborate with outstanding nurse leaders throughout the United States and Canada and assist them in creating top-notch work environments through the implementation of Ascom solutions. I also provide end-user training to guide facility staff through specific workflows to ensure the seamless integration of Ascom solutions. It's not just about fancy tech. It's about ensuring their staff can deliver the best and safest care possible.
My healthcare journey commenced at Florida Hospital East Medical Center in Orlando, where I served as an RN for 2.5 years, and where I developed my patient care techniques. I then transferred to Orlando Health Central to work in the ER, acting as an RN for 6 years, followed by Oviedo Medical Center Freestanding ER, where I served as a Charge Nurse for 2 years. After that, I worked at Sky Ridge Medical Center as an acting RN in the Infusion Unit for 1.5 years before assuming my current role at Ascom.
Caring for others has always come naturally to me, and nursing has provided the ideal path for me to transform that innate talent into a fulfilling career. In my position at Ascom, I've elevated my advocacy efforts to be more than just a patient advocate. I aspire to be a fervent advocate for healthcare workers, ensuring they receive the support and recognition they deserve.
What’s most satisfying about your job on the clinical team?
The most satisfying aspect of being apart of Ascom’s clinical team is knowing we contribute to the well-being of others. Working with Ascom in the clinical setting, I get to be involved in a very intricate area of healthcare, and I’m able to help nurses and staff deliver the best possible care to their patients.
Describe your most successful project – what were the challenges in achieving it and how did you overcome them?
I can honestly say that I walk away from my projects with a feeling of success and that we all did our very best to help our customers reach their goals for their workflows, nurses/ staff and patients. I recently had a big project that had earned a reputation for being a challenge. I came to the project after it been in the works for some time, and there were a lot of moving parts, people to align, and on top of that, it was a multi-facility installation. When strategizing about how to overcome challenges, I try to examine the project in pieces. While I can’t address all the pieces at once, I focus on prioritizing those that must be done before others and knowing when to involve the team when there are concerns to be addressed.
What three things do you think will be important in changing the way nurses work/healthcare operates in the future?
As healthcare changes, it’s important for nurses to stay current with technology and be collaborative and adaptable as new capabilities evolve. I believe these changes will be key to improving patient outcomes and overall efficiency.
Share a fun fact about yourself.
With Ascom over the past year, I’ve worked on more than 25 projects with other amazing clinicians. I’ve received supportive mentoring and guidance and am now “kicked out of the Ascom nest,” so to speak since that I’ve partnered on so many projects that I can now work independently with confidence. It would be impossible to count the amount of people we’ve helped, and it’s a reward knowing that.
How has your clinical background helped you in your role today?
I‘ve been blessed to have been a floor nurse in a tele/pcu unit, ED Trauma nurse, Charge nurse of ED department and placed PICC and Midlines along with infusion therapy. All my experiences have given me such compassion for our nurses and staff - from the floor nurse with 6,7,8 + patients to ED critical care, to training, educating and being in leadership. I believe if nurses and staff are supported and have the resources necessary, their ability to care for patients goes up exponentially, and their satisfaction for their job increases. My goal has been to be a part of helping and encouraging nurses, so they know they’re supported. I saw without a doubt that nurses who have that in their work environment give better care to their patients, to their family members and in some instances, to themselves.
What do you wish you knew in your earlier career that you know now?
Understanding the importance of self-care and balance early on is crucial. It’s even more important to know how to prioritize your wellbeing when dealing with demanding schedules and challenging situations. Building strong communication and collaboration to work effectively as a team in healthcare is absolutely vital in having staff who can provide quality care for the long term.