Product Protection Plans

Ascom Product Protection Plans
Our Product Protection Plan (PPP) enhances and extends the 1st year warranty coverage for Ascom’s onsite wireless mobility systems. This Plan must be purchased before the system is commissioned, so ask your sales representative for more information.

• Mobile Handset Repair / Replacement - handsets are repaired or replaced at no cost during the protection period.
• Battery Chargers - Ascom will replace defective battery chargers at no additional charge.
• Portable Handset Software Updates - Ascom will provide handset software updates at no additional charge.
• Includes one free training seat at our Ascom Academy for technical training.

Technical Assistance Plan
The Technical Assistance Plan provides direct access to Ascom’s technical experts. The Plan includes services such as unlimited toll-free telephone technical support, after hours technical support, system diagnostics, remote access, and more.

• Toll Free Technical Support - Unlimited toll-free technical support during normal business hours, 8 am – 8 pm ET, Monday – Friday.
• After Hours Technical Support - Toll-free support for major system outages.
• Service Help Desk - Ascom uses JIRA software for tracking, management and efficient incident resolution.
• Includes one free training seat at our Ascom Academy for technical training.

Unite Software Maintenance Plan
The Unite Maintenance Plan covers hardware, software and applications, helping to maximize your investment and keep you current and safeguarded. Participants receive updates, advisories, credentials and 24x7 technical assistance, as well as equipment and software replacement if a failure occurs.

• Advanced Replacement - Ascom will ship replacement parts for infrastructure and central equipment to the customer and upon receipt, the customer will have 5 working days to return the defective unit to Ascom.
• Minimize service requests and upgrade expenses.
• Accurate maintenance budgets.
• Safeguard your investment with access to factory experts.
• Receive advisories straight from the manufacturer.
• Preferred credentials for access to online tools and information.
• Technical assistance 24x7.
• Includes one free training seat at our Ascom Academy for technical training.

Software Maintenance Plan for VOIP Gateway
The Software Maintenance Plan (SMP) for VoIP Gateway keeps your system current, optimal and safeguarded. Participants receive updates, advisories, credentials and 24x7 technical assistance. Receive all of the same benefits for your VoIP gateway equipment and software as with the Unite Software Maintenance Plan.