RiverSpring Living, USA

RiverSpring Living chose Ascom for clinical workflow solutions as part of its technology strategy for resident care.

About the facility

Every single day, RiverSpring Living – a post-acute and long-term care provider – ensures around 18,000 New Yorkers have access to the highest-quality services that the healthcare sector can offer. This includes a 600-bed skilled nursing complex, numerous assisted and independent-living facilities, and home care agencies – where visiting nurses, therapists and aides are sent to patients’ homes to provide therapy, housekeeping and more.

The Ascom solution

When RiverSpring Living embarked on a digital transformation journey, it implemented a comprehensive solution including clinical workflow software, mobile devices and nurse call systems for its nursing homes and new assisted-living facility. RiverSpring Living built on its existing relationship with Ascom to make this transformation happen.

RiverSpring Living processed more than 90,000 alerts with this new solution during the first year of operation, with an astonishing 95% answered in less than two minutes.

RiverSpring Living has a complete clinical workflow solution, beginning with the implementation of the Ascom nurse call system. Staff now use an Ascom Myco smartphone to receive an alert –routed through the Ascom software– as soon as a resident presses the nurse call button.

This approach is making a difference not just in terms of operational efficiency, but it’s also delivering improvements to both resident and nurse satisfaction. As CEO, David Finkelstein says, “We’re transforming the landscape so that we can provide the best care and the best services.”

The Ascom solution is very much part of that vision and objective, ultimately helping to keep residents safe and secure, as well as able to live full lives that are as independent as possible.

By keeping people safe in their rooms, it’s really prevented a lot of hospitalizations and saved lives
David Finkelstein
CIO, RiverSpring Living
  • Downloads
RiverSpring Living
RiverSpring Living
RiverSpring Living
Read more customer stories