Objective and Purpose
The person in this position will be responsible for the direct support of our Health Care Alliance team including GPO (Group Purchasing Organizations) & IDN (Integrated Delivery Networks). The person will also be involved in the direct support of our external customers.
The job holder reports to: Sr. Director of Strategic Accounts
The position is based in: Morrisville, North Carolina
Key Tasks and Responsibilities
- Prepare monthly/quarterly Administrative Fees reports.
- Maintain account folders
- Submit Sales Reports to each National Account.
- Send check requests for Administrative Fees to Accounting and Finance.
- Act as a support point for requests from our Group Purchasing Organizations and Integrated Delivery Network customers.
- Maintain National Accounts portal on the partner's extranet
- Assist with the RFx processes
- Utilize business management systems and tools to monitor account activities.
- Provide customers with information concerning product availability, delivery, prices, etc.
- Provide a thorough follow-up on outstanding issues.
- Manage direct accounts (i.e., HealthTrust)
- Account set-up / Customer Registration
- Prepare Project Documentation
- Subcontractor Agreement
- Purchase Order Requisition
- Completion Certificate
- Installation Services
- Project Management
- Project Documentation
- Billing
- Other tasks as assigned by Management.
Qualifications and Work Experience
- Associates Degree in Business or similar discipline or Minimum of three years of experience in an administrative position.
- Prior experience in working with healthcare clients is desirable.
Skills and Competencies
- Knowledge of administrative and clerical procedures.
- Excellent software skills, particularly Microsoft Office 365 suite.
- Sufficient with managing files and records, designing forms, and other office procedures and terminology.
- Excellent writing skills with the ability to create, compose and edit written material.
- Exceptional ability to manage customer relations and expectations.
- Excellent organizational and communication skills.
- Compelling troubleshooting and problem-solving skills
Personal Qualities
- Able to work in a team environment.
- Customer-oriented. Positive attitude.
- Very organized – Able to keep track of and complete numerous tasks.
- Highly responsive.
- Customer-focused / enjoys working with people.
- Works well under pressure with the ability to handle multiple assignments simultaneously.
