Objective and Purpose
The Program Manager leads and co-ordinates all Project Delivery activities during the project lifecycle of Ascom’s large & international projects. The Program Manager can be assigned to manage a team of project managers and co-ordinate Ascom Service projects consisting of installation, commissioning, on-site training and/or analysis.
Key Tasks and Responsibilities
Ensure effective and efficient Project Portfolio Management and delivery for Ascom
Responsible for successful delivery of large-scale domestic projects and/or medium sized international projects, incl. quality, time and costs plus benefit realisation for customers
Ensure the development and implementation of all necessary standards, processes, tools & skills required for a best-in-class, leading of projects and project portfolios; this should include, required reviews post lessons learned sessions.
Ensure a proactive, lean & action driven Risk Management for Ascom
Motivate & lead a team of project managers to deliver to the Ascom standards
Ensure high-level of knowledge & understanding of all Ascom products and offerings amongst project managers
Manage Ascom Customer Delivery projects, both large-scale domestic projects and medium to large international project
Manage customer expectations regarding project delivery & monitor and report customer satisfaction, with post service customer surveys
Control overall financial performance and protect project margins with the cost elements (primarily man hours and HW items)
Act as interface to customer & peers to collect information needed to perform and deliver project activities
Proactively practice a solid issue and risk management protocol with established techniques and methods
Establish and drive a solid practice of lessons-learned protocol and conduct post-delivery project analysis
Establish and drive profound quality metrics and monitor continuously during project lifecycle
Ensure creation, review & distribution of all relevant project documentation required during the lifecycle of the project. This includes, but is not restricted to all checkpoint materials to allow project phasing, handover documentation required by the Customer Care team & any other required documentation according to Ascom’s project delivery process and documentation standards.
Qualifications and Work Experience
Skills and Competencies