Global Head of ICT Operations

Are you passionate about leading ICT operations that make a global impact? Do you thrive in dynamic, international environments, driving innovation and efficiency across multiple industries? If so, we invite you to join Ascom as our Global Head of ICT Operations.

About Ascom: Ascom is a global solutions provider specializing in ICT and mobile workflow solutions across various sectors, including healthcare, enterprise, and industrial environments. Headquartered in Switzerland and operating in 19 countries, our innovative technology has been improving workflows and supporting critical operations for 160 years. With our systems used in over 12,000 hospitals and businesses worldwide, handling more than 800 million alerts annually, we help organizations run smarter and more effectively.

The Role: As Global Head of ICT Operations, you will be responsible for ensuring that Ascom’s business and partners across multiple sectors are fully supported with efficient, scalable, and well-functioning IT infrastructure and services. Reporting directly to the CIO, you’ll oversee global ICT operations and architecture, driving continuous improvement and shaping the future of Ascom’s ICT capabilities.

Key Responsibilities:

• Lead and manage ICT infrastructure, operations, architecture, and business applications globally.
• Deliver efficient, process-driven ICT services in line with business objectives and IT directives.
• Strengthen a globally centralized ICT organization that supports diverse sectors, from healthcare to industrial settings.
• Lead and develop a talented, diverse ICT team, ensuring the right skills and resources are in place.
• Build and manage strong relationships with key ICT partners and stakeholders, overseeing the ICT operations budget.
• Act as a strategic interface between different business units, continuously improving ICT service quality.
• Develop and implement an annual ICT operations tactical plan aligned with both business and stakeholder needs.

What We're Looking For:

• Proven management experience in a global, multi-sector company.
• Bachelor’s degree in IT or equivalent experience.
• Strong understanding of modern business process engineering, with a process-focused mindset.
• Excellent communication skills in English, both written and verbal.
• Advanced expertise in information management and project management.
• Ability to translate diverse business needs into IT solutions that drive growth and efficiency.

Your Skills & Strengths:

• Expertise in building and maintaining supplier relationships.
• Skilled at communicating and "selling" solutions, guidelines, and policies across the entire organization.
• A collaborative, goal-oriented leader with the ability to empower teams.
• Creative, proactive, and solution-oriented, with a strong curiosity for innovation.
• Highly analytical, structured, and organized, with the ability to navigate complexity.

Why Ascom? At Ascom, we’re not just about technology—we’re about making a meaningful difference across industries. From healthcare to enterprise, you’ll be part of a mission-driven company that values innovation, diversity, and impact. You’ll work in an inclusive environment where your ideas are welcomed, and you’ll have the opportunity to shape the future of ICT operations on a global scale.

Ready to take the next step in your career and help drive ICT solutions that power critical industries worldwide? Apply today!

For more information about our company. Visit our website: www.ascom.com