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Tyks Lighthouse Hospital opened on schedule in February 2022.
The new facilities and modern solutions have benefited both patients and the staff.
The Lighthouse Hospital’s large Pediatric and Adolescent Ward has family-oriented single patient rooms. The rooms required a system where nurse calls and medical device alarms were sent directly to the nurse’s handset.
The new solution has reduced the number of alarms sounding in the corridors, which has provided the staff with the desired peaceful working conditions. Now calls and alarms can be assigned to the nurses who are best informed about the patient’s situation. This strengthens the cooperation between the responsible teams and reduces the number of alerts for other teams.
Calls and alarms are sent directly to the nurse’s Myco smartphone, which travels with them wherever they go.
“I believe that families feel more at peace when they know that the nurses receive information about patient calls and monitor alarms on their handsets, no matter where they are in the ward,” says Susanna Erkkilä, Assistant Head Nurse at the Pediatric and Adolescent Ward.
In addition to patient calls and alarms, the handset and its applications are used for many other purposes, such as interpretation services, making calls and recording patient data.
“Ascom’s Myco handset is a very versatile assistive device for nurses,” says Erkkilä.
Learning requires patience and cooperation
The adoption of new operating models and technology has not been without its problems. It has taken time, patience and effort – especially in the beginning.
“Three-shift work brings its own challenges to the flow of information and the organization of training. In addition, the merger of the two wards also meant new colleagues, so creating a shared ward and building team spirit in the work community has taken time,” Erkkilä says.
Erkkilä emphasizes that it is important to take different learning speeds into account during times of change. For example, a person’s resilience and experience in the field can affect the amount of refresher training needed.
“For younger people, using new devices can come more naturally, whereas experienced nurses have a strong understanding of treatment processes as a whole. I can be proud of our ward: we have mastered new operating methods and the use of new devices through good cooperation and mutual support.”
It’s great that Ascom provides us with 24/7 support in case of acute problems. This creates a sense of security.
There can never be too much refresher training
When the new hospital first opened, the teams were offered plenty of training. However, there was a lot to be learned in connection with the move, and Erkkilä emphasizes the importance of refresher training.
“Looking back, there could have been even more refresher training once the situation had leveled out. This would have ensured that even the smallest details and tips were memorized.”
Some of the challenges of the new operating models still remain unsolved. However, Erkkilä believes that there is now time to focus on them. Development work relies on open communication and multidisciplinary cooperation. Ascom meets with the Lighthouse Hospital’s main solution users every year, and the next training is scheduled for the spring.
“Ascom has helped us along the way – and we are very grateful. We hope that Ascom will continue to develop the technology so that, in the future, we will have access to an even wider range of solutions that make our work easier and faster.”